Danielle Morten
Gainesville
Summary
Experienced with managing multiple residential properties, focusing on tenant satisfaction and property upkeep. Utilizes strong communication and problem-solving skills to address tenant concerns and enhance community engagement. Track record of implementing efficient property management strategies and fostering positive tenant relationships.
Overview
13
13
years of professional experience
Work History
Multi-Site Community Manager
The Collier Companies
05.2023 - Current
- Streamlined property management processes for increased efficiency and cost savings.
- Resolved resident conflicts in a fair and timely manner, promoting a harmonious living environment across all sites.
- Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Established strong relationships with local businesses to create partnerships benefiting both residents and the surrounding community.
- Trained and mentored new staff members, promoting professional growth within the team.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
- Implemented innovative resident retention programs that fostered a strong sense of community across multiple sites.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
- Collaborated with leasing agents to develop successful sales techniques, resulting in higher lease conversion rates.
- Coordinated community events to promote positive tenant relationships and enhance overall living experience.
Community Manager
The Collier Companies
11.2022 - 05.2023
- Organized and participated in events to build community and boost brand awareness
- Build relationships with residents and potential residents
- Collect Monthly Rent Payments
- Managing over 100 apartment homes
- Creating and managing a financial plan
- Upgrading apartment homes when needed
- Scheduling vendors before and after move-outs
- Performed detailed research on the local economy, designed a promotional campaign based on local trends, and utilized this information to target a diverse group of local businesses
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 20%
Assistant Community Manager of Multi-Site Community
The Collier Companies
03.2022 - 11.2022
- Assists in team member development by training and mentoring all current, and incoming leasing specialists throughout Region.
- Takes ownership of resident problems or concerns; follows through with solution
- Post rent and income collection daily
- Consistent follow up on delinquency, three-day notices, and promise to pay
- Performs all collection compliance
- Inputs and codes all payables and keeps record track of all monthly invoices
- Reviews monthly variance and status of financials with community manager
- Performs all move-outs, and final inspections
- Completes Final move-out statements and return of security deposit (if applicable) within standard time frame
- Demonstrates community knowledge by completing monthly CMA, and daily goal setting with team to increase occupancy to achieve company goals
Leasing Specialist
The Collier Companies
03.2020 - 03.2022
- Handled all inquiries, answered questions, and resolved concerns in a timely manner
- Met with prospects, toured the community and leased them their future home
- Marketed vacancies through social media and local listing agencies
- Worked alongside the community manager, as we were a two person office
- Organized and participated in successful resident events to achieve community goals
Sales Associate
Walmart
09.2011 - 03.2020
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Provided efficient and courteous service to customers at all times
- Performed cleaning task, keeping the store neat and organized
- Operated cash register and handled customer refunds
Education
High School -
Woodstock High School
Woodstock, GA06.2011
Skills
- Problem-solving
- Time management
- Multitasking and organization
- Workplace safety
- Team collaboration
- Property inspections
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Daily operations management
- Relationship building
- Tenant and eviction laws
- Maintenance
- Property management
- Leasing and sales
- Financial budgeting and reporting
- Schedule planning
Awards
- March 2021- Extra Miler Award
- March 2021- Coaching and Mentoring Award
- December 2021 - NCFAA Leasing Professional Of The Year
- May 2022- Development and Mentoring Award
- September 2024 - Extra Miler Award
Timeline
Multi-Site Community Manager
The Collier Companies
05.2023 - Current
Community Manager
The Collier Companies
11.2022 - 05.2023
Assistant Community Manager of Multi-Site Community
The Collier Companies
03.2022 - 11.2022
Leasing Specialist
The Collier Companies
03.2020 - 03.2022
Sales Associate
Walmart
09.2011 - 03.2020
High School -
Woodstock High School
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