Danielle Moss
Pflugerville,TX
Summary
Dedicated service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CreditServe
08.2018 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Bombshells Restaurant And Bar
08.2018 - 08.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Trainer
Texas Roadhouse
09.2018 - 04.2021
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Server
Plucker Wing Bar
10.2015 - 08.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
C E Ellison High School
Killeen, TX06.2018
Skills
- Food Running
- Guest Engagement
- Food sales and promotion
- Order Accuracy
- Cash Handling
- Suggestive Selling
- Strong Work Ethic
- Exceptional customer service
- Menu Memorization
- High-volume dining
- Team Leadership
- Multitasking
Timeline
Server Trainer
Texas Roadhouse
09.2018 - 04.2021
Customer Service Representative
CreditServe
08.2018 - Current
Server
Bombshells Restaurant And Bar
08.2018 - 08.2022
Server
Plucker Wing Bar
10.2015 - 08.2018
High School Diploma -
C E Ellison High School
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