Danielle Mossman
Phoenix,AZ
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in any role.
Overview
12
12
years of professional experience
Work History
Case Manager
EQUUS Workforce Solutions
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Caseworker
International Rescue Committee Phoenix
06.2023 - 07.2024
- Coordinate timely services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment
- Conduct intake services with clients to assess needs
- Develop self-sufficiency plans and timelines in partnership with each client
- Provide individualized support through direct services, referrals, and advocacy
- Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized
- Detail each client interaction in accordance with program requirements
- Input client information in database(s) and assist with tracking and reporting as needed
- Collaborate effectively with coworkers and partner organizations
- Build and maintain relationships with clients and materials as needed throughout the service delivery area
- May train and lead the activities of volunteers and interns
Data Specialist
International Rescue Committee
02.2023 - 05.2023
- Assisted in a special project for the ASA department that included back billing and data entry
Sales Associate and Purchasing Assistant
BEST Dispensary
09.2021 - 02.2022
- As an Office Administrator at Richula Wellness Center, I maintained rapport with third-party vendors, worked under the Operations Director and created a Training Manual and New Hire Employee Orientation
- I educated employees on Smartsheets, Lightspeed POS, and Quickbooks, while also troubleshooting any computer-related issues
- My computer skills were utilized in creating spreadsheets of inventory and identifying loss
Concierge Operations Specialist
Care.com
09.2019 - 03.2020
- As a Concierge Operations Specialist at Care.com, I sourced, vetted, and implemented agencies into the network
- I also assisted on special projects, maintaining excellent communication and organizational skills
- I excelled in a fast-paced environment and spoke professionally to providers
- Collaborating with multiple departments, I made preliminary sales calls, created leads, communicated with vendors, and followed through with onboarding documentation
- Additionally, I provided continuous safety assessments to ensure providers met safety standards, negotiated preferred pricing with network providers, and demonstrated efficient problem-solving skills
- My research skills and proficiency in technology with multiple databases were utilized in this role
Marketing Director
Renegade Tours Inc
04.2014 - 12.2019
- As the Marketing Director at Renegade Tours, I operated social media platforms and responded to100% of customer inquiries
- I also hired and managed payroll for a small company, supervised employee hours, and responded to customer inquiries, questions, and scheduling through email and phone
Courtroom Clerk
Mohave County Superior Court
01.2019 - 06.2019
- As a Courtroom Clerk at Mohave County Superior Court, I performed administration duties in the criminal justice system
- I assisted the Judge, attorneys, and other officers, maintained court records, administered oaths to witnesses, jurors, and defendants, and prepared, reviewed, and processed legal documents
- I also swore in jury members, interpreters, witnesses, and defendants, and instructed parties about the timing of court appearances
Special Education Teaching Assistant
Sahuaro Ranch Elementary School
10.2017 - 07.2018
- As a Special Education Assistant at Sahuaro Ranch Elementary School, I worked with students with special needs in general education settings
- I assisted students in staying on task during classwork and activities, encouraged their social and emotional development, and liaised with the SPED coordinator, parents, and teachers
- Maintaining confidentiality of student records and progress information was also a key responsibility in this role
Personal Service Evaluator III
Arizona Department of Economic Security
06.2015 - 12.2017
- As a Personal Service Evaluator III at the Department of Economic Security, I completed eligibility decisions for clients applying for AHCCS and SNAP benefits
- I served as lead backup for supervisors in the local office and researched cases for overpayment and fraud
- Maintaining accuracy ratings above98%, I mentored and assisted PSE I and II's, budgeted income for households, and calculated funds to be distributed
- I also handled front desk duties, including filing and working the concierge front desk to check clients in the building in addition to case work management
Bank Teller
Bank of America
05.2013 - 02.2014
- Responsibilities included handling cash, checks, and balancing the cash drawer daily
Education
Perry
01-2012
Timeline
Case Manager
EQUUS Workforce Solutions
07.2024 - Current
Caseworker
International Rescue Committee Phoenix
06.2023 - 07.2024
Data Specialist
International Rescue Committee
02.2023 - 05.2023
Sales Associate and Purchasing Assistant
BEST Dispensary
09.2021 - 02.2022
Concierge Operations Specialist
Care.com
09.2019 - 03.2020
Courtroom Clerk
Mohave County Superior Court
01.2019 - 06.2019
Special Education Teaching Assistant
Sahuaro Ranch Elementary School
10.2017 - 07.2018
Personal Service Evaluator III
Arizona Department of Economic Security
06.2015 - 12.2017
Marketing Director
Renegade Tours Inc
04.2014 - 12.2019
Bank Teller
Bank of America
05.2013 - 02.2014
Perry
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