DANIELLE M. RIZZO
Bordentown,NJ
Summary
To obtain a challenging position with a dynamic company where I will be able to utilize my skills, as well as facilitate professional growth
Overview
23
23
years of professional experience
Work History
Hostess/Food Runner
Greenwood Park
Brooklyn, NY
07.2019 - 03.2024
- Greeted guests upon arrival and assisted them with seating arrangements
- Manages reservations in person and by phone
- Coordinated with the wait staff to ensure efficient table turnover
- Assisted in handling guest inquiries and complaints in a professional manner
- Delivered food from the kitchen to guests in a timely manner
- Cleared and cleaned tables after guests have finished
- Communicated effectively with kitchen staff and servers to ensure smooth service
- Assisted in keeping service area clean and organized
- Provided excellent customer service by addressing guests needs promptly
Office Manager/Dog Care Specialist
Paws & Rec
Brooklyn, NY
11.2021 - 12.2023
- Oversaw daily operations of the dog daycare, ensuring the safety and well-being of all dogs
- Managed and trained staff on proper handling, feeding, and care techniques for the dogs.
- Monitored dogs for signs for illness or signs of distress and took appropriate actions as needed
- Communicated with pet owners regarding their dogs behavior, health and care updates
- Managed bookings, check-ins and check-outs, maintaining accurate records of all dogs
- Enforced daycare policies and procedures to ensure a clean, safe and positive environment
- Handled administrative tasks such as scheduling and inventory management
- Addressed customers concerns or complaints in a timely and professional manner
- Organized and promoted special events or services to enhance customer satisfaction and increase business
- Supervised and scheduled playgroups, ensuring appropriate dog interactions and behavior management
Veterinary Technician
Alison Animal Hospital
Brooklyn, NY
10.2017 - 09.2021
- Assisted veterinarians in diagnosing and treating illnesses and injuries in animals
- Restrained animals safely during examinations and procedures to ensure the safety of staff and patients
- Administered medications, vaccines, and treatments as directed by veterinarians
- Collected blood, urine, and other samples for laboratory testing and analysis
- Monitored animal vital signs before, during, and after surgical procedures
- Prepared surgical instruments, equipment, and sterile environments for operations
- Performed diagnostic imaging procedures, including X-rays and ultrasounds
- Conducted laboratory tests such as blood counts, fecal examinations, and urinalysis
- Provided wound care, bandaging, and post-operative monitoring for recovering animals
- Maintained accurate medical records, including patient histories, treatments, and progress notes
- Educated pet owners on preventive care, nutrition, and post-treatment instructions
- Communicated test results, treatment plans, and follow-up care to clients
- Demonstrated proper techniques for administering medications and at-home care
- Ensured a clean, safe, and organized clinic environment by adhering to sanitation protocols
- Managed inventory and restocked supplies to ensure the availability of essential equipment
- Operated and maintained medical equipment according to clinic standards
Medical Receptionist
Alison Animal Hospital
Brooklyn, NY
08.2016 - 09.2021
- Greeted clients and their pets warmly, ensuring a welcoming environment
- Scheduled and confirmed appointments, including follow-ups and reminders
- Answered phone calls and responded to inquiries about services, appointments, and pet care
- Managed patient records, ensuring accurate and up-to-date information
- Processed payments, invoices, and billing inquiries using veterinary Avimark software
- Maintained an organized and clean reception area to uphold a professional image
- Provided compassionate support to pet owners during stressful situations
- Educated clients on routine care, medication instructions, and follow-up visits
- Assisted clients with pet insurance claims and documentation
- Facilitated communication between clients and veterinary staff regarding patient updates
Executive Assistant
Petroleum Tank Cleaners
Brooklyn, NY
02.2001 - 06.2015
- Managed the manager's calendar, scheduled meetings, and coordinated appointments to optimize time and efficiency
- Prepared, proofread, and distributed internal and external correspondence, reports, and presentations
- Organized and maintained confidential files, records, and contracts related to operations and compliance
- Monitored and prioritized emails, phone calls, and other communications, ensuring timely responses
- Maintained inventory of office supplies and ensured timely procurement to support operations
- Coordinated with contractors and suppliers to ensure timely delivery of materials and services
- Proficiency in Microsoft Office Word
- Strong organizational and multitasking abilities in a fast-paced environment
Education
GED -
Opportunities for a Better Tomorrow
Brooklyn, NY11.2001
Skills
- Microsoft Word
- Avimark
- Data entry
- Animal care and handling
- Front desk operations
- Veterinary office administration
- Customer/Client relations
- Phone etiquette
- Time management
- Organizational skills
- Cleanliness maintenance
- Verbal and written communication
- Multitasking and prioritization
- Calendar management
- Office supply inventory control
- Patience and empathy
Timeline
Office Manager/Dog Care Specialist
Paws & Rec
11.2021 - 12.2023
Hostess/Food Runner
Greenwood Park
07.2019 - 03.2024
Veterinary Technician
Alison Animal Hospital
10.2017 - 09.2021
Medical Receptionist
Alison Animal Hospital
08.2016 - 09.2021
Executive Assistant
Petroleum Tank Cleaners
02.2001 - 06.2015
GED -
Opportunities for a Better Tomorrow