Danielle M. Spratley
Newport News,VA
Summary
Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
01.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
PCA
Key Elements LLC
08.2023 - 04.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Insurance Agent
Allstate Insurance
12.2019 - 04.2024
- Directed and coordinated activities involving sales products and services Resolved customer complaints regarding sales, insurance policies and service Actively recruited to hire potential agents Performed orientation for new staff members Delegated and coordinated work tasks Managed performance including evaluations and feedback Resolved customer and Agents disputes and grievances Reviewed operational records and reports to project sales and determine profitability Managed up to eight captive insurance Agents Directed administrative activities directly related to making products or providing services Initiated insurance claims through interviews, photographs and promptly submit for processing
Administrative Assistant
Hampton University
05.2019 - 03.2020
- Responsible for providing clerical, administrative, and project support to the student affairs, services and admissions activities overseen by the Associate Dean for Student Affairs and Admissions Maintained a current knowledge of appropriate college and academic policies, processes and procedures in an effort to assure efficiency and integrity of the office of the Associate Dean Served as primary point of operational and administrative contact for internal and external constituencies related to student affairs and admissions, often on complex and confidential issues Responsible for overseeing and participating in the coordination, control, and completion of special projects and events
Security Officer
Allied Universal
09.2017 - 03.2018
- Ensured the security, safety, and well-being of all personnel, visitors and the premises Provided excellent customer service Adhered to all company service and operating standards Remained in compliance with local, state, and federal regulations Immediately responded to emergencies to provide necessary assistance to employees and customers.
Insurance Sales Manager
Kemper United Insurance Company
04.2011 - 05.2017
- Directed and coordinated activities involving sales products and services Resolved customer complaints regarding sales, insurance policies and service Actively recruited to hire potential agents Performed orientation for new staff members Delegated and coordinated work tasks Managed performance including evaluations and feedback Resolved customer and Agents disputes and grievances Reviewed operational records and reports to project sales and determine profitability Managed up to eight captive insurance agents Directed administrative activities directly related to making products or providing services Initiated insurance claims through interviews, photographs and promptly submit for processing Assigned agents to designated territories throughout the state to sell life insurance products to individuals within their assignment using consultative sales techniques
Office Manager
TWIST
03.2008 - 04.2014
- Maintained the integrity of the restaurants' mission by monitoring and directing the activities on quality restaurant operations Accepted payment, processed credit card charges accurately Enforced health and safety rules and laws Adhered to budgets, increasing profits through cost managements and sales growth Maintained office services by organizing office operations and procedures Prepared payroll Approved supply requisitions
Education
Biblical Studies
Regent University
Virginia Beach, VA12.2018
Courses
Baltimore Community College
Baltimore, MD02.2019
Grief Counseling Evangelistic Training
Temple of Faith Ministries
Hampton, VA04.2017
GED - undefined
Warwick High School
Newport News, VA12.1998
Skills
- Professional individual with over 15 years of customer focused managerial and administrative experience in insurance sales, food service, and educational fields; supervising up to 30 staff members at a time Experienced in managing administrative projects, which demand strong organizational, technical, and interpersonal skills A highly self-motivated, fair-minded team player, who is committed to providing superior customer service Meticulous attention to detail coupled with the ability to multi-task in a fast-paced environment Experienced in analyzing problems, identifying alternative solutions, project consequences of proposed actions and implementing recommendations in support of goals Possess excellent communication skills both written and verbal, works well within a team environment Works well under pressure utilizing delegating authority, organizational and time management skills to meet deadlines Demonstrates strong analytical skills to include preparation, interpretation, analysis, forecasting, and report preparation
- Multi-unit management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
PCA
Key Elements LLC
08.2023 - 04.2025
Area Supervisor
Ross Dress for Less
01.2023 - Current
Insurance Agent
Allstate Insurance
12.2019 - 04.2024
Administrative Assistant
Hampton University
05.2019 - 03.2020
Security Officer
Allied Universal
09.2017 - 03.2018
Insurance Sales Manager
Kemper United Insurance Company
04.2011 - 05.2017
Office Manager
TWIST
03.2008 - 04.2014
Courses
Baltimore Community College
Grief Counseling Evangelistic Training
Temple of Faith Ministries
GED - undefined
Warwick High School
Biblical Studies
Regent University
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