Danielle Munn
Pittsfield,USA
Summary
Highly organized Office Manager with 20+ years of experience supporting owner-operated and servicebased businesses. Proven ability to manage scheduling, payroll, invoicing, bookkeeping, vendor coordination, inventory, and customer communications. Known for reliability, discretion, and keeping daily operations running smoothly in fast-paced environments.
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Owner & Office Manager
Witch Slapped, LLC
Pittsfield, MA
01.2022 - 12.2025
- Managed all administrative and office operations for a busy retail and service-oriented business
- Handled payroll, bookkeeping, accounts payable/receivable, invoicing, and vendor payments
- Coordinated staff scheduling, deliveries, vendor appointments, and daily operations
- Maintained inventory systems, purchasing records, and cost tracking
- Served as primary point of contact for customers, vendors, contractors, and partners
- Maintained business records, compliance documentation, and operational workflows
Office Manager
Dr. Joseph Hashim, O. D.
Pittsfield, MA
01.2020 - 06.2022
- Managed office workflow, scheduling, calendars, insurance verification, claims processing, billing, and patient communication
- Coordinated patient flow, appointments, and front desk operations
- Oversaw HIPAA-compliant documentation and maintained accurate records
- Handled vendor relations, inventory tracking, and ordering of optical supplies
- Improved scheduling and billing processes to increase office efficiency
Owner / Sales Manager
Feel Nakey Fashions
Winchester, NH
02.2016 - 12.2019
- Managed daily operations including scheduling, customer service, inventory management, payroll, and bookkeeping
- Coordinated pop-up events and marketing promotions
- Provided personalized customer support and built repeat customer relationships
Founder & Strategic Leader | Education, Talent Development & Consulting
NH Romance Parties
Milford, NH
01.2004 - 12.2015
- Built, trained, and managed a large, multi-state sales organization
- Oversaw administrative systems, training programs, and operational processes
- Led recruiting, team development, and performance management
Administrative Assistant
DJ's Auto Repair
Kingston, NH
01.2000 - 12.2005
- Managed payroll, customer scheduling, invoicing, and accounts payable
- Served as front-office contact for customers and vendors
- Supported daily operations in a service-based trade environment
Education
Diploma - Upper secondary education
Sanborn Regional High School
Kingston, NH 09.1993 - 06.1997
Skills
- POS systems
- Social Media Management
- Operations Management
- Project Coordination
- Managing patient records
- Cash handling
- Administrative experience
- ICD-9
- File organization
- Store maintenance
- Team management
- Customer acquisition
- Report preparation
- Customer inquiry handling
- Administrative Assistant
- Event Management
- Team leadership
- Intake
- Managing customer accounts
- Client interaction via phone calls
- Confidential information handling
- Maintaining patient confidentiality
- Front desk
- Loyalty programs
- Training & development
- Achieving sales targets
- Outlook
- Sales goal setting
- Experience with children
- Performance management
- Clinical documentation
- Recruiting
- Staff scheduling
- Administrative Support
- Billing
- Data center experience
- Scheduling
- Record keeping
- Inventory management
- Customer communication
- Presentation preparation
- Retail emergency response
- Travel scheduling
- Store closing procedures
- Customer satisfaction tracking
- Medical administrative support
- Office management
- Vendor Coordination
- Word
- Productivity software
- Calendar management
- Meeting scheduling
- Medical terminology
- HIPAA
- Scanning
- Google Workspace
- Equipment testing
- Photocopying
- Excel
- Climbing
- Correspondence management
- Inventory control
- Filing
- Administrative experience within retail industry
- Appointment scheduling
- Insurance prior authorization
- Medical billing
- Sales
- Experience with individuals with cognitive disabilities
- Equipment installation
- Experience with individuals with neurodevelopmental disorders
- Guest relations
- Average order value
- Succession planning
- Accounting software
- ICD-10
- Data management
- Safety management within retail industry
- Team motivation
- Operational management
- Data entry
- Retail industry sales team management
- Account management
- Administrative experience within healthcare
- Frontline customer support management
- Report writing
- Basic math
- Retail management
- Retail marketing campaigns
- Safe work practices
- SharePoint
- Project coordination
- Office supply management
- Providing product information
- Phone call management
- Accounts Payable
- Public Speaking
- Insurance verification
- Team building
- Computer operation
- Sewing
- Employee retention
- Retail industry recruitment
- Urgent care center experience
- Workforce planning strategy
- Greeting customers
- Adobe Acrobat
- Multi-line phone systems
- Customer service
- Communication platforms
- Attention to detail
- Spreadsheet charts
- Document review
- Receptionist
- Phone communication
- Order assistance
- Faxing
- MS Office
- Event planning
- Customer complaint resolution
- Microsoft Dynamics 365
- Office Management
- Data Entry
- Customer Service
- Recordkeeping
- Bookkeeping
- Payroll
- Email Communication
- Microsoft Office
- Google Suite
Certification
- Basic Communication, Present
- Meditation & Mindfulness, Present
- Microsoft Office, Present
- Driver's License, Present
Additional Information
Planned and executed more than 1000 public events, including fundraisers, community workshops, pop-up markets, wellness classes, drag performances, and art therapy sessions., Built and managed community programs that served thousands of residents, including a food pantry, personal-care distribution shelf, lending library, and youth holiday support initiative., Raised over $16,000 in community-funded support and redistributed more than $30,000 in donated goods and essential services to local families and underserved populations., Successfully managed full business operations including payroll, bookkeeping, scheduling, budgeting, inventory, vendor relations, marketing, and customer service., Recognized with multiple community awards, including Best of Pittsfield (2022-2024), Best of Western Massachusetts (2025), Alignable Business Person of the Year, iBerkshires Community Hero of the Month, and Rural Intelligence #1 Gift Shop., Built strong partnerships with nonprofits and community agencies, including Berkshire Pride, Elizabeth Freeman Center, 18 Degrees, Drag Story Hour Berkshires, Heart & Soil Collective, and more., Improved administrative workflow efficiency by refining scheduling systems, streamlining documentation processes, and managing high-volume customer and client communications., Managed high-volume customer-facing operations, maintaining exceptional customer service and communication in fast-paced environments., Led volunteer teams and partnerships for events, fundraisers, and community support programs, strengthening local engagement and outreach., Developed and implemented marketing and social media strategies that increased brand visibility, event participation, and community awareness.
Languages
English
Timeline
Owner & Office Manager
Witch Slapped, LLC
01.2022 - 12.2025
Office Manager
Dr. Joseph Hashim, O. D.
01.2020 - 06.2022
Owner / Sales Manager
Feel Nakey Fashions
02.2016 - 12.2019
Founder & Strategic Leader | Education, Talent Development & Consulting
NH Romance Parties
01.2004 - 12.2015
Administrative Assistant
DJ's Auto Repair
01.2000 - 12.2005
Diploma - Upper secondary education
Sanborn Regional High School
09.1993 - 06.1997