Danielle Murolo
Red Bank,NJ
Summary
Highly skilled healthcare leader with over twenty years of experience, including a decade in managing diverse clinical operations across hospital networks, multidisciplinary physician practices, and academic healthcare institutions. Demonstrated expertise in overseeing multiple specialties, with a proven track record in transitioning departments to Electronic Medical Record systems, optimizing operational efficiency, and enhancing patient care quality. Adept at developing and implementing talent acquisition strategies, supporting residency programs, and ensuring seamless onboarding of physicians and residents. A strong problem-solver dedicated to streamlining processes, reducing costs, and promoting organizational efficiency, while providing high-quality, patient-centered care. Skilled in compliance with healthcare regulations and committed to maintaining a positive, healthy workplace environment. Talented in team building, leading, and motivating, with excellent customer relations and relationship-building skills.
Overview
24
24
years of professional experience
Work History
Director
Jersey City Medical Center RWJBarnabas Health
2019.03 - Current
- Responsible for overseeing the day-to-day operations of Family Health Center which includes the following service lines Dentistry, Ophthalmology, Wound Care and Podiatry departments with the goal of cost efficient, high quality, value-driven care
- Provide leadership, instruction and supervision for all on site administrative staff; included but not limited to Supervisors, Secretaries, Receptionists, Patient Service Representatives, and Surgical Coordinators
- Oversee efficient staffing, scheduling, and coordination of services including maintaining the department budget
- Collaborate with the VP of Ophthalmology and VP of Dentistry in oversight of the onsite operations of Clinic Residency programs and Physician Practice Operations
- Oversite of clinic staff including, but not limited to recruitment, supervision, contracting and retention of Physicians, Residents, Nurses, Ophthalmic Technicians, Dental Technicians, and Medical Assistants
- Promote and maintain the safe environment by working hand and hand with the Hospital’s Facilities and Security Department to ensure that the Family Health Center site is continuously operational and safe for staff and patient care
- Effectively converted Ophthalmology, Dental, Wound Care and Podiatry departments from paper medical record system, to Electronic Medical Record systems
- Supervise, mentor, and prepare personnel evaluations and performance improvement plans
- Create an atmosphere that recognizes the strengths and capabilities of direct reports through implementing growth opportunities that support team morale
- Responsible for promoting staff effectiveness/ competency through goal setting, role modeling and provision of learning opportunities
- Responsible for ensuring the Family Health Center maintains a positive and healthy workplace environment
- Responsible for ensuring the Family Health Center staff maintain professional relationships will all coworkers
- Retain accurate, updated records on all staff for HR, such as annual reviews, certifications, disciplinary corrective action forms and annual health assessment records
- Work closely with the Patient Access Department to devise and execute strategies that pertain to revenue cycle, billing and accounts receivable issues
- Responsible for the management of all charge entry, billing and coding and daily reconciliation of patient charges
- Adhere will all DOH guidelines and institutional directives to ensure service excellent and patient experience
- Provide weekly statistical reports to Leadership, with recommendations and action plans
- Responsible for reviewing, compiling, and ensuring all required hospital reports are accurate and submitted in a timely fashion
- Responsible for leading interdisciplinary team meetings, staff meetings to manage and monitor operations to achieve program objectives and ensure program compliance
- Responsible for providing guidance and technical knowledge as well as developing tools for improved workflow to optimize performance and productivity
- Participate in numerous process improvement programs that decreased inefficiencies and increased staff engagement
- Responsible for the preparation for organizational audits, including preparing for facility regulations (such as for DNV)
- Responsible for leading interdisciplinary committees by providing technical knowledge and developing tools to address all deficiencies and findings in response of all audits and monitoring progress as needed, especially for DNV
- Responsible for the development and implementation of the department’s policies and procedures to ensure compliance with clinical guidelines
- Assist in developing and reviewing orientation and training programs for staff as needed to ensure compliance of policy and procedures and grant requirements
- Appropriately disseminates information to staff as needed
- When delegating or accepting a task, clarifies instructions, and arranges for appropriate resources and support
- Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees.
Clinical Operations Manager
SUNY State College of Optometry University Eye Center
2016.08 - 2018.07
- Responsible for the operations for 4 specialty Clinic floors, the Medical records department, Referral Service department and Call Center
- Provide leadership, instruction and supervision for 60+ Union on site staff in a large article 28 New York State Medical University; included but not limited to; Office Managers, Physicians, Opticians, Optometrists, Residents, Interns, Students, Nurses, Optometric Technicians, and Medical Secretaries
- Collaborate with the Director of Clinical Operations in the development and implementation of departmental orientation programs, regular training programs, needs assessments, mandatory trainings, skill specific training and evaluation of trainings
- Oversee efficient staffing, scheduling, and coordination of services including maintaining the department budget
- Supervise, mentor, and prepare personnel evaluations and performance programs
- Created an atmosphere that recognizes the strengths and capabilities of direct reports through implementing growth opportunities that support team morale
- Retain accurate, updated records on all staff for HR, such as annual reviews, certifications, disciplinary corrective action forms and annual health assessment records
- Adhere will all DOH guidelines and institutional directives to ensure service excellent and patient experience
- Participate in numerous process improvement programs that decreased inefficiencies and increased staff engagement
- Revise and streamline numerous workflow processes to ensure efficiency and productivity
- Update policies and procedures to ensure all departments are following cohesive and current protocol
- Provide monthly statistical reports to the Director of Operations, with recommendations and action plans
- Work closely with the Billing Department to devise and execute strategies that pertain to accounts receivable revenue cycle and billing issues.
- Collaborated with cross-functional teams to develop comprehensive care plans for patients, improving treatment outcomes
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions
- Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments
Regional Manager of the Satellite Network
New York Eye and Ear Infirmary of Mount Sinai Hospital
2014.02 - 2016.08
- Oversee 7 satellite offices in Manhattan and Brooklyn
- Supervision of 30+ staff regionally in an Multi-Disciplinary Medical Practice; included but not limited to; Office Managers, Physicians, Nurses, Medical Assistants, Ophthalmic Technicians, and Medical Secretaries
- Assist Administration in all Regional Satellite office construction
- Deal with all vendors and evaluate quotes and contracts for capital expense medical equipment
- Review and re-evaluate all office blueprints with management for any new project
- Correspond with architects, contractors, vendors and IT department to enable initial startup for new locations
- Order all necessary start up medical instruments, medications and medical supplies to ensure all new practices are fully equipped
- Retain accurate, update records on all staff for HR, such as annual reviews, certifications, disciplinary corrective action forms and annual health assessment records
- Mentor and motivate all staff for career development and team collaboration
- Recruit, interview, hire and terminate all regional staff
- Adhere will all Hospital Guidelines and directives to ensure excellent patient care and experience
- Implement all Hospital protocols throughout the Satellite program to run a cohesive program
- Run monthly statistical reports of Physician volume for all 16 Satellites offices
- Continue to maintain all previous Practice management responsibilities at the Tribeca location.
- Established and maintained operational standards for numerous locations
- Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location
- Developed and executed successful business plans that resulted in improved market share and profitability within the region
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Established and maintained operational standards for locations
Senior Practice Manager
New York Eye and Ear Infirmary of Mount Sinai Hospital
2013.01 - 2014.02
- Facilitate Satellite Manager in overseeing all new Satellite office construction, hiring of staff, training staff and ordering all instrumentation
- Report monthly to upper management on physician volume statistics for all Satellite locations
- Deal with all vendors and evaluate quotes for medical equipment
- Review and reassess all office blue prints with management
- Correspond with Architects and Contractors
- Continue to maintain all previous Practice management responsibilities at the Tribeca location.
Practice Manager
New York Eye and Ear Infirmary of Mount Sinai Hospital
2010.10 - 2013.01
- Manage 17 Multidisciplinary Physicians, and 14 staff members
- Duties consist of but not limited to; payroll, check requests, ordering of all medical and non-medical supplies, and keeping up-to-date staff performance records
- Maintain all protocols, keep proper inventory, and handle any damage control
- Hire and train all staff, manage all Physicians and staff’s schedules, hold monthly staff meetings
- Maintain a healthy work environment which follows all JCAHO and HIPPA guidelines
- Correspond with the Billing department to ensure proper CPT/diagnosis codes, authorization and referrals are received and maintained daily
- Count monies and send daily reports to billing departments
- Ensure that staff is following Meaningful Use guidelines in SRS
- Make certain patients receive high quality care from staff which reflects NYEE codes of Conduct
- Facilitating new Physicians in the growth of their practice’s by setting up meetings with local Physicians hosting in house events for referral base.
Office Manager
New York Total Health Centers
2000.06 - 2010.10
- Duties consisted of management of patient flow, front desk assistant and interns
- Made sure protocols were followed and reported to Executive Management
- Conducted financial meetings with patients and document all financial statistics that were done in the patient’s account
- Assisted the Clinical team in any necessary needs
- Followed up with all patients that had stop treatment
- Ensured that the clinical team followed up with drop outs or patients that do not keep their visits 3 times per week
- Ran morning and afternoon meetings, trained interns, and front desk staff
- Tallied all charges for day, maintained a clean work environment
- Organized Stress, Nutrition workshops and Ergonomic Evaluations and assisted Marketing with in-house events.
Senior Medical Secretary/ Infusion STE Coordinator
Multiple Sclerosis Research Center of New York
2004.10 - 2007.07
- Duties consisting of scheduling all in office/outpatient procedures, office visits, and infusion therapies
- Coordination of appointments for infusion treatment, verification of insurance coverage for infusion and medication supplied
- Tracked medication dosage in log for nurse to mix medication
- Made sure infusion patients spinal taps, and blood work are up to date
- Got all medication orders signed by the ordering Physician and maintained current copy in chart
- Handled a multiple phone line switch board
- Prepared charts for seven different Neurologists, one physical therapist and two Clinical Social workers
- Pre-certified all MRI, CT scans, Spinal Taps, and all other procedures in and out of the office
- Delivered blood and spinal fluid to laboratories, and then followed up on patient results
- Assisted the Billing department with patient account balances, and maintained a daily log of the office's financial activity
- Assisted in all other numerous multitasking responsibilities.
Medical Secretary
Ocean Allergy & Asthma
2002.06 - 2004.03
- Responsible for maintaining a busy front desk, controlling heavy phone volume, copying all documentation patients received from Doctor
- Pulling charts for next day services and filing back old charts
- Called insurance companies daily for claim status, patient eligibility, plan limitations, out of pocket maximums, deductible, co-payment and co-insurances information
- Duties consisted of calling in patient prescriptions, electronic appointment scheduling, and composing all Physicians personal documentation, such as consultation reports
- Assisted billing department in patient account balances by sending statements for monies that were owed to office
- Maintained distribution of patient allergy extracts
- Assist in all other office duties.
Medical Secretary
Harvey Zaltzman, M.D
2002.01 - 2002.06
- Responsibilities included answering heavy phone volume, calling in patient prescriptions, and getting preauthorization for outpatient procedures
- Contacting patient’s insurance companies in order to receive information on eligibility and referral status
- Dealt with over one hundred patients daily in multifunctional tasks.
Education
Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
Phoenix, AZ10.2024
Skills
- EPIC, Strata, Axiom, Cerner, Dentrix, SCI, Nextgen, MD office, SRS, Meditech, Medics Elite, Advanced Data Systems
- Strategic Planning
- Operations Management
- Staff Development
- Team Management
- Strategies and goals
- Project Management
- Financial Management
- Budget Management
- Legal and Regulatory Compliance
- Organizational Development
- Hiring and Retention
- Facilities Management
- Problem-solving aptitude
- Staff training/development
- Team building
- Continuous Improvement
- Management Team Building
- Patient Management
- Healthcare regulations
- Quality Improvement
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Director
Jersey City Medical Center RWJBarnabas Health
2019.03 - Current
Clinical Operations Manager
SUNY State College of Optometry University Eye Center
2016.08 - 2018.07
Regional Manager of the Satellite Network
New York Eye and Ear Infirmary of Mount Sinai Hospital
2014.02 - 2016.08
Senior Practice Manager
New York Eye and Ear Infirmary of Mount Sinai Hospital
2013.01 - 2014.02
Practice Manager
New York Eye and Ear Infirmary of Mount Sinai Hospital
2010.10 - 2013.01
Senior Medical Secretary/ Infusion STE Coordinator
Multiple Sclerosis Research Center of New York
2004.10 - 2007.07
Medical Secretary
Ocean Allergy & Asthma
2002.06 - 2004.03
Medical Secretary
Harvey Zaltzman, M.D
2002.01 - 2002.06
Office Manager
New York Total Health Centers
2000.06 - 2010.10
Bachelor of Arts - Health Care Administration
The University of Arizona Global Campus
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