Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danielle Napolitan

Bradenton,Florida

Summary

Dynamic professional with a proven track record at Picerne Real Estate Group, enhancing occupancy rates and tenant satisfaction through marketing expertise and exceptional customer service. Skilled in lease administration and property management, I excel in multitasking and reliability, significantly improving team performance and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leasing Manager

Picerne Real Estate Group
07.2023 - Current
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.

Leasing Professional

Picerne Real Estate Group
03.2022 - 07.2023
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.

Restaurant Server

Joto Japanese Steakhouse
01.2019 - 06.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Restaurant Server

Fords Garage Sarasota
06.2022 - 12.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Hairstylist's Assistant

My Salon Suite Sarasota
06.2021 - 12.2022
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Recommended products for clients based on individual needs.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Increased client satisfaction by providing excellent customer service.
  • Helped prepare clients for hair service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Education

No Degree - Associate of Arts/Science

State College of Florida
Bradenton, FL

No Degree - Cosmetology

Meridian College
Sarasota, FL
01-2022

High School Diploma -

Our Lady of The Lakes
Waterford, MI
05-2018

Skills

  • Marketing expertise
  • Telephone sales
  • Lease administration
  • Tenant relations
  • Property Management
  • Tracking operating expenses
  • Customer Service
  • Multitasking
  • Reliability
  • Financial budgeting and reporting
  • Event Planning

Certification

  • Accredited Residential Manager (ARM) - Institute of Real Estate Management (IREM).

Languages

English

Timeline

Leasing Manager

Picerne Real Estate Group
07.2023 - Current

Restaurant Server

Fords Garage Sarasota
06.2022 - 12.2022

Leasing Professional

Picerne Real Estate Group
03.2022 - 07.2023

Hairstylist's Assistant

My Salon Suite Sarasota
06.2021 - 12.2022

Restaurant Server

Joto Japanese Steakhouse
01.2019 - 06.2023

No Degree - Associate of Arts/Science

State College of Florida

No Degree - Cosmetology

Meridian College

High School Diploma -

Our Lady of The Lakes

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Danielle Napolitan