Danielle Needham
Canyon
Summary
Well-qualified Center Director with proven expertise in leading and managing high-quality healthcare operations. Adept at marketing services, building strong professional relationships, and overseeing clinical and administrative workflows. Prepared to bring years of experience to a challenging new role.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Surgery Center Director
Amarillo Cataract & Eye Surgery Center
Amarillo
09.2022 - Current
- Oversaw daily operations of eye surgery center to ensure patient satisfaction.
- Managed staff scheduling and performance to optimize workflow efficiency.
- Implemented training programs for new employees in clinical protocols.
- Coordinated with surgeons and medical staff to streamline patient care processes.
- Monitored compliance with health regulations and safety standards in facility operations.
- Conducted regular meetings with staff to address concerns and improve communication.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Provided guidance on professional development opportunities for staff members.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Developed and managed annual operating budget for center.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Negotiated contracts with vendors providing goods and services needed by the organization.
- Implemented strategic plans to enhance overall productivity of the organization.
- Monitored financial performance of the organization against established targets.
- Delegated work to staff, setting priorities and goals.
- Streamlined operational processes to enhance productivity and efficiency across departments.
- Oversaw quality control measures to maintain high service standards in all operations.
- Analyzed operational data to identify areas for process improvement and resource allocation.
- Coordinated with external vendors to negotiate contracts and ensure timely deliveries of supplies.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Operating Room Circulator
Amarillo Cataract & Eye Surgery Center
Amarillo
02.2016 - 09.2022
- Coordinated surgical procedures to ensure efficient operating room flow.
- Managed patient positioning and safety during eye surgeries.
- Prepared and organized surgical instruments and supplies for each procedure.
- Assisted surgeons by anticipating needs during complex cataract surgeries.
- Collaborated with nursing staff to maintain sterile environment standards.
- Monitored patient vital signs throughout surgical processes.
- Communicated effectively with team members to optimize workflow efficiency.
- Educated patients on pre-operative and post-operative care instructions.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Maintained sterility within the OR environment by adhering to strict aseptic technique guidelines throughout each procedure.
- Assisted in the preparation of the operating room for surgical procedures by ensuring that all necessary supplies and equipment were available.
- Assessed patient condition pre-operatively and post-operatively to ensure optimal outcomes.
- Ensured that all medical staff were aware of relevant safety regulations and standards prior to entering the OR.
- Performed administrative duties such as ordering supplies, updating charts, completing paperwork related to surgeries performed in the OR suite.
- Participated in quality improvement initiatives aimed at improving patient safety and satisfaction.
- Informed physicians about any changes in patient conditions or unexpected events occurring during surgery.
- Provided patient care before, during and after surgery, including monitoring vital signs, administering medications, positioning patients on the operating table, and managing infection control protocols.
- Delivered exceptional customer service through effective communication with patients and their families.
- Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
- Handled laboratory specimens and inspected containers for correct packaging and labeling.
- Assisted with nursing duties in short-staffed areas.
- Transferred patients from operating room to recovery room on stretchers and in wheelchairs.
- Supervised processes and verified patient information to support patient care.
- Discussed surgical patients with healthcare team to address and resolve concerns.
- Managed pre-operative assessments and documented patient medical history to ensure safe surgical procedures.
- Implemented infection control protocols to prevent post-operative infections.
- Participated in emergency procedures, demonstrating quick decision-making and adherence to protocols.
- Engaged in professional development opportunities to stay current with advancements in surgical nursing practices.
Registered Nurse
BSA Hospital
Amarillo
08.2009 - 02.2016
- Administered medications and treatments to patients as per physician orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Educated patients and families on care plans and health management strategies.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
- Assisted in emergency procedures while maintaining a calm environment.
- Documented patient assessments and interventions accurately in electronic records.
- Trained new nursing staff on protocols and hospital policies at BSA Hospital.
- Advocated for patient needs, ensuring comfort and safety during hospital stays.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Provided emotional support and comfort to families during difficult times.
- Provided patient care and education to patients with chronic illnesses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Created, implemented and evaluated patient care plans with medical team.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Conducted intake assessments with patients and relatives to gather case history.
- Actively participated in quality improvement initiatives within the department.
- Developed educational materials for use in teaching sessions with patients or their families.
- Performed triage assessments of walk-in patients in a clinic setting.
- Educated patients and families on health care needs, conditions, and options.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
MBA - Health Administration
Western Governors University
Salt Lake City, UT 12.2024 - 12.2025
Bachelor of Science - Nursing
West Texas A&M University
Canyon, TX 08.2004 - 08.2009
Logan High School
Logan, NMSkills
- Healthcare management
- Patient care
- Staff training
- Quality improvement
Certification
- CNOR certification issued by the Competency & Credentialing Institute (CCI) in 2020.
- Current BLS certification issued by the American Heart Association, expiring April 2027.
- Current ACLS certification (Advanced Cardiovascular Life Support), expiring September 2027.
Timeline
MBA - Health Administration
Western Governors University
12.2024 - 12.2025
Surgery Center Director
Amarillo Cataract & Eye Surgery Center
09.2022 - Current
Operating Room Circulator
Amarillo Cataract & Eye Surgery Center
02.2016 - 09.2022
Registered Nurse
BSA Hospital
08.2009 - 02.2016
Bachelor of Science - Nursing
West Texas A&M University
08.2004 - 08.2009
Logan High School