Danielle Neely
Dallas,TX
Summary
Seasoned candidate experienced in meeting company needs, improving processes and exceeding expectations in cooperate environments. Diligent worker with strong communication and task prioritization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Marketing Manager
D's Kickin Chicken
Remote, NC
03.2022 - Current
- Scheduling orders, catering events and celebratory events
- Handled questions and concerns regarding customers needs
- outbound calls and Inbound with customers
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Participate in coaching sessions to improve performance
- Document all patient/member interactions via management software
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
Chat Expert (remote)
Avvo
Seattle, WA
07.2020 - 08.2022
- Answer calls and respond to emails, handle client's inquiries both over the phone and by email, research required information using available resources, manage and resolve customer complaints, provide client's with product and service information, enter new client's information into system, update existing client's information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Legal Assistant/Paralegal
LegalShield
Dallas, TX
05.2020 - 05.2021
- Answer calls and respond to emails, handle client's inquiries both over the phone and by email, research required information using available resources, manage and resolve customer complaints, provide client's with product and service information, enter new client's information into system, update existing client's information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, document all call information according to standard operating procedures, complete call logs, produce call reports
Expert Assistant
Attorney (Alexander Carter)
Lenoir, NC
06.2018 - 03.2020
- Summarizing cases and preparing reports for attorneys, Conducting research, investigating facts and developing legal arguments, Drafting legal documents such as contracts, depositions and pleadings, Preparing and filing documents with courts, Organizing and archiving the documents related to completed and ongoing cases, Keeping track of changes in legal framework and providing timely updates on these changes
Registrar's Assistant
Grayson College
Denison, TX
06.2016 - 05.2018
- Acting as a first point of contact: dealing with correspondence and phone calls, managing diaries and organising meetings and appointments, often controlling access to the manager/executive, booking and arranging travel, transport and accommodation, organising events and conferences, reminding the manager/executive of important tasks and deadlines, typing, compiling and preparing reports, presentations and correspondence, managing databases and filing systems, implementing and maintaining procedures/administrative systems, liaising with staff, suppliers and clients, collating and filing expenses, miscellaneous tasks to support their manager, which will vary according to the sector and to the manager's remit, eg completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.
Education
B.S. in Pre - Law - Law And Policy Pre - Law
University of Texas At Dallas
Richardson, TX03.2020
Paralegal certification in Pre-Law -
Austin College
Sherman, TX03.2017
Associates - Phi Theta Kappa, Honors College And Grayson Ambassador - Liberal Arts And General Studies
Grayson College
Denison, TX06.2016
High School Diploma -
Sherman High School
06.2013
Skills
- Calendar Coordination
- Effective Multitasking
- Scheduling
- Handling Complaints
- 40 wpm
- Excel Windows PC, Microsoft Office, Word and CIB trained
- Legal Research
- Legal Drafting
- Case Management
- Personal Assistant Experience
- Telephone Management & etiquette
- Public and Social Media Relations
Timeline
Marketing Manager
D's Kickin Chicken
03.2022 - Current
Chat Expert (remote)
Avvo
07.2020 - 08.2022
Legal Assistant/Paralegal
LegalShield
05.2020 - 05.2021
Expert Assistant
Attorney (Alexander Carter)
06.2018 - 03.2020
Registrar's Assistant
Grayson College
06.2016 - 05.2018
B.S. in Pre - Law - Law And Policy Pre - Law
University of Texas At Dallas
Paralegal certification in Pre-Law -
Austin College
Associates - Phi Theta Kappa, Honors College And Grayson Ambassador - Liberal Arts And General Studies
Grayson College
High School Diploma -
Sherman High School
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