Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Personal Information
Accomplishments
Timeline
Generic

Danielle Neff

Cedar Rapids,IA

Summary

Dynamic Medical Assistant with proven expertise in patient-focused care and relationship building, honed across roles at Eastern Iowa Health Center and other leading healthcare facilities. Excelled in mentoring teams towards continuous improvement and delivering compassionate patient care. Skilled in multitasking and attention to detail, significantly enhancing patient satisfaction and care standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant

Eastern Iowa Health Center
Cedar Rapids, USA
07.2021 - Current
  • Trained and onboarded new staff members, contributing to a collaborative work environment.
  • Committees
  • Provided comprehensive patient care, including taking vitals, administering medications, and assisting in evaluations.
  • Point person or go-to person for the day for patients and staff.
  • Vaccine storage.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Medical Assistant

UnityPoint Clinic Endocrinology
Cedar Rapids, USA
08.2015 - 01.2021
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized patient charts before each day's clinic sessions began.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Collaborated with other health care professionals and service providers to drive optimal patient care.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Responded to medical emergencies, employing critical thinking and fast-paced decision-making skills.
  • Educated patients on techniques such as blood glucose monitoring, insulin administration, and diet modification.
  • Evaluated program effectiveness by collecting feedback from participants in diabetes education programs.
  • Demonstrated proper use of medical equipment associated with diabetes management.
  • Collaborated with healthcare providers to develop treatment plans for diabetic patients.
  • Identified potential barriers that may impede successful implementation of a treatment plan.

Medical Assistant

Mercy Internist Associates Of Iowa
Cedar Rapids, USA
08.2014 - 08.2016
  • Administered medications under the direction of a registered nurse or physician.
  • Ensured that all documentation was completed accurately according to established policies and procedures.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Processed orders for medical supplies and lab equipment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Facilitated referrals for specialist consultations when appropriate.
  • Processed referrals and prior authorizations for services.

Phlebotomist LAII

Medical Laboratory
Cedar Rapids, USA
08.2012 - 01.2014

Education

Associate of Applied Science - Medical Assisting

Kirkwood Community College
Cedar Rapids, IA
05.2014

Skills

  • Mentoring
  • Complaint resolution
  • Relationship building
  • Teamwork and collaboration
  • Attention to detail
  • Team motivation
  • Team leadership
  • Patient-focused care
  • Companionship and emotional support
  • Direct patient care
  • Continuous improvements
  • Multitasking

Affiliations

AAMA

Certification

  • Certified Medical Assistant (CMA), IOWA, 08/08/14
  • BLS- C.P.R and First Aid Certified, American Red Cross, Current
  • HIPPA, Mandatory reporting child through adult abuse, Current

Personal Information

Title: Associates of Applied Science

Accomplishments

  • STAR award

Timeline

Medical Assistant

Eastern Iowa Health Center
07.2021 - Current

Medical Assistant

UnityPoint Clinic Endocrinology
08.2015 - 01.2021

Medical Assistant

Mercy Internist Associates Of Iowa
08.2014 - 08.2016

Phlebotomist LAII

Medical Laboratory
08.2012 - 01.2014

Associate of Applied Science - Medical Assisting

Kirkwood Community College

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Danielle Neff