Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Clinical Rotation
Languages
Timeline
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Danielle Neff

Cedar Rapids,IA

Summary

Certified Medical Assistant with a strong focus on exceptional patient care and clinical support. Recognized for reliability, adaptability, and effective teamwork. Proven track record of collaborating with healthcare professionals for positive patient outcomes. Extensive experience in fast-paced healthcare settings, skilled in patient care and clinical procedures. Leverage clinical and administrative skills to optimize efficiency and ensure high patient satisfaction. Deep understanding of effective patient communication and meticulous record-keeping practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Eastern Iowa Health Center
07.2021 - Current
  • Leadership and Management roles, oriented and trained new staff on proper procedures and policies, adjusting schedules on a daily basis and coordinated walk in patients for providers to see.
  • Quality Measure Champion
  • STAR award recipient for being and showing what clinic values are and Assist with new/renewing clinic protocols
  • Organizer/owner of Endocrinology sample medications and assisting with chart audits
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

Certified Medical Assistant

Unity Point Clinic Endocrinology
08.2016 - 07.2021
  • Quality Measure Champion for Kidney and Diabetes Center, Quality At Large member
  • Patient Satisfaction Champion for Kidney and Diabetes Center
  • Social Committee representative
  • Oriented and trained new staff on proper procedures and policies.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Taught patients about diabetic medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and sample logs to maintain current tracking documentation.

Certified Medical Assistant

Mercy Internist Associates Of Iowa
08.2014 - 08.2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Home Health Aid

ResCare Home Care
07.2012 - 05.2014
  • Company Overview: (Closed)
  • (Closed)

Phlebotomist LAII

Medical Laboratory
08.2012 - 01.2014
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Externship for AAMA

Unity Point Multi-Specialist
05.2013 - 08.2013

Education

Associate of Applied Science - Medical Assisting

Kirkwood Community College
Cedar Rapids, IA
05.2014

Skills

  • Complex Problem-solving
  • Time management
  • Conflict resolution
  • Multitasking and organization
  • Attention to detail
  • Medical terminology
  • Clinical documentation
  • Medication administration
  • Electronic health records
  • Patient assessments
  • Inventory and supply management
  • Customer relationship management (CRM)

Certification

  • Certified Medical Assistant (CMA), IOWA, 08/08/14
  • BLS- C.P.R and First Aid Certified, American Red Cross, Current
  • HIPPA, Mandatory reporting child through adult abuse, Current

Affiliations

AAMA, Member

Clinical Rotation

Cedar Rapids, IA, 05/27/13, 08/01/13, Effectively established reports with a diverse population of patients, Provided direct care with patients one on one retrieving vitals and information, Prepared chart notes and other medical documentation, Pulmonary, Lungs, related medication, Vitals, Nephrology, Kidney, Kidney cancer staging, related Medications, Vitals, Lab Tech, Running Chemical Analyzer for BMP, Lipid Panels, TSH, Free T4, Running test on the Complete Blood Count machine, Glucose Testing, Blood separation, Venipuncture, Urinalysis with Microscope and identification, Infection Disease, Vitals data entry, Phone calls and Notes to Doctors

Languages

English
Full Professional

Timeline

Certified Medical Assistant

Eastern Iowa Health Center
07.2021 - Current

Certified Medical Assistant

Unity Point Clinic Endocrinology
08.2016 - 07.2021

Certified Medical Assistant

Mercy Internist Associates Of Iowa
08.2014 - 08.2015

Externship for AAMA

Unity Point Multi-Specialist
05.2013 - 08.2013

Phlebotomist LAII

Medical Laboratory
08.2012 - 01.2014

Home Health Aid

ResCare Home Care
07.2012 - 05.2014

Associate of Applied Science - Medical Assisting

Kirkwood Community College

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Danielle Neff