Danielle Nelson
Jacksonville
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Seeking opportunity to expand and contribute to company success. Hardworking, ethical and detail oriented.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Riverwoods Behavioral Health
Jacksonville
06.2024 - Current
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Instructed new employees on proper techniques of performing daily tasks.
Environmental Services Supervisor
UF Health Shands Hospital
Jacksonville
08.2022 - 10.2024
- Responsible of a team of housekeepers 17-20 employees.
- Disinfect and sanitized hospital
- Joint Commission inspections
- Oversee multiple areas
Single point of Contact
Freedom Mortgage
Jacksonville
05.2021 - 07.2022
- Prevent homeowners from foreclosure due to hardship.
- Provided empathetic guidance to distressed borrowers, explaining complex financial issues.
- Recast, refinancing and 2nd mortgages
Collections Supervisor
NCB Management Services
Jacksonville
12.2014 - 02.2021
- Managed team of 17-25 Collection agents to ensure efficient and effective metrics are met.
- Coaching
- Reviewed call recording via NICE
Mortgage Specialist
Enhanced Recovery Center
Orange Park
10.2012 - 11.2014
- Updated existing database regularly with new customer information and changes in policies and procedures.
- Processed payments from customers in a timely manner and tracked them accordingly.
Benefit Analysis
Convergys Corp
Jacksonville
01.2011 - 01.2014
- Conducted comprehensive benefit analyses for credit card offerings, identifying key trends.
- I provided inbound customer service via Mastercard Credit cards.
- Streamlined benefit analysis
Manager
Chik Fil a
Daytona
10.2008 - 01.2011
- Led team of 15 Employess
- Handled amounts of cash
- Opening and closing of business
Education
High School Diploma -
Rockhill High
Rockhill, Sc06.2002
Skills
- Hazardous materials handling
- Environmental compliance
- Microsoft Word
- Excel
- Kronos
- PointCareClick
- Organizational skills
- Critical thinking
- Collections
- Foreclosure Prevention
- Team Leadership
- Staff Training
- Development
- Serve Safe Certified
Timeline
Patient Care Technician
Riverwoods Behavioral Health
06.2024 - Current
Environmental Services Supervisor
UF Health Shands Hospital
08.2022 - 10.2024
Single point of Contact
Freedom Mortgage
05.2021 - 07.2022
Collections Supervisor
NCB Management Services
12.2014 - 02.2021
Mortgage Specialist
Enhanced Recovery Center
10.2012 - 11.2014
Benefit Analysis
Convergys Corp
01.2011 - 01.2014
Manager
Chik Fil a
10.2008 - 01.2011
High School Diploma -
Rockhill High