Danielle Nickerson

• Own and Manage the benefit program and help to develop, implement and administer benefits, policies, and procedures
• Develop and lead the wellness committee prioritizing offering wellness opportunities for a diverse workforce
• Collaborate with The Richards Group and wellness committee to create and execute events, seminars and workshops on various topics
• Effectively communicate to employees about upcoming events, available resources, and program updates related to workplace wellness initiatives-Wellness Wednesday newsletter
• Plan upcoming health fair for employees to receive free screenings, learn about relevant health topics, and connect with benefit vendors
• Perform non-discrimination testing as well as annual audits on benefits and retirement plans working closely with brokers, benefit companies, and contractors
• Manage FMLA administration, coordinating leave requests and tracking time off for compliance purposes
• Coordinate disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees
• Assist employees with resolving complex benefit-related issues, providing timely support and guidance
• Assist employees with inquiries regarding their paychecks, deductions, and other related issues as needed
• Cross trained in completing payroll accurately and timely using Paylocity

• Manage the administration of group employee benefits programs including, but not limited to, medical, dental, vision, life and disability, and retirement plans
• Coordinate benefits communications including new hire orientation materials, ongoing employee communications and annual enrollment communications
• Assist with the annual benefits renewal process and negotiations with vendors/brokers
• Work with broker, carriers, TPAs and the business office to reconcile benefits invoices
• Develop and execute annual open enrollment events, ensuring timely updates to employee benefits elections using Paycom
• Develop and implement onboarding and orientation programs for new employees.
• Manage FMLA administration, coordinating leave requests and tracking time off for compliance purposes
• Assist employees with resolving complex benefit-related issues, providing timely support and guidance
• Cross trained to complete payroll accurately and timely to meet employee expectations.
• Payroll review and approval tasks including but not limited to: reviewing all payrolls for accuracy, reconciling batch totals and final approval of each payroll using Paycom
• Coordinat annual open enrollment process for employee benefits, ensuring seamless integration into the Paycom payroll system (first year with Paycom and open enrollment)

Started as Personnel/Payroll Clerk, promoted to Human Resources Director/Business office Manager in July 2019, Completed AIT and promoted to Assistant Administrator in June 2020, promoted to Administrator August 2021

• Administer, coordinate and direct all the operations of the skilled nursing facility and residential care, to ensure residents receive the highest quality of care while maintaining a 4-5 star rating with CMS
• Strong leadership skills, hands on, willing help out in different departments as needed
• Lead the nursing home and assistant living facility effectively through COVID Pandemic- first outbreak occurring 2 years into pandemic
• Maintain up to date applicable knowledge of both State and Federal laws and regulations
• Responsible for maintaining and updating company policies and procedures based on regulations and laws (CMS) as well as, Human Resource Policies- employee handbook
• Ensure the facility operates in compliance with all local, state and federal regulations
• Establish strong rapport with residents, families, staff and the public, being available when needed
• Act as a liaison among the governing authority, the medical staff, the public, residents and families, and department directors within the facility
• Responsible for monthly and quarterly updates to the Board of Trustees
• Create and manage annual budget while monitoring accounts payable and receivable, billing and claims processes to obtain reimbursements
• Partnered with external financial experts to facilitate Medicare and Medicaid cost reporting.
• Prepare for annual survey by keeping emergency preparedness up to date, completing facility assessment annually for availability upon surveyor entrance
• Monitor the operation of support departments to ensure that resident needs were met and facility was properly maintained
• Work with department directors in the hiring of personnel assuring appropriate staffing levels to meet the needs of the residents on a twenty-four-hour basis
• Direct oversight of newly established Human Resources Specialist including but not- audits, benefits, payroll, HR hire and term process, COBRA, Workers Comp, Employee Relations
• Meet yearly with client advisors to discuss employee benefit plan renewals, workers compensation, commercial Insurance, etc

• Responsible for managing the business office personnel and ensuring cross coverage for accounts payable/receivable and front desk
• Plan and execute HR functions strategically working directly with Administrator, on compensation and benefits, performance management, training and development, workers compensation, employee communications, and employee relations
• Manage new hire documentation to ensure all paperwork is complete per regulations, ie. background check and pre-employment physical
• Develop comprehensive process for new hires and review new hire productivity, ensuring orientation checklists are complete
• Manage the administration of group employee benefits including medical, dental, vision, and retirement plans
• Manage benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints
• Oversee open enrollment, ensuring timely communication of benefit updates and changes to employees
• Assist employees with benefit-related questions or concerns, providing excellent customer service and support
• Conduct annual non-discrimination, workers compensation, and the business office audits
• Develop and maintain Mayo's Wellness Team- offering wellness opportunities for staff
• Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
• Promote diversity and inclusion within the workplace by implementing inclusive hiring practices
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress
• Cross trained in processing payroll using Kronos payroll software
• Prepare and process quarterly/yearend payroll taxes, W-2s, 1095’s