DANIELLE NICOSIA
Summary
Logistics and operations professional with over 3 years of experience in customer communication, scheduling, and data entry. Expertise in managing high-volume workflows and resolving time-sensitive issues while fostering strong relationships with clients and teams. Pursuing a remote part-time role in customer support or virtual assistance, available evenings and weekends (15 hrs/week).
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
Rockwell Industries International
Amityville
03.2023 - Current
- Coordinated domestic and international freight shipments, ensuring timely delivery and customer awareness of status
- Communicated with customers and vendors regarding shipment status, delays, and resolutions
- Resolved operational disruptions swiftly to uphold workflow continuity and minimize delays
- Maintained accurate documentation and compliance for shipping and customs requirements
- Enhanced customer satisfaction through proactive communication and timely updates on shipment status
Sales Support Specialist
National Business Capital
Holbrook
11.2022 - 03.2023
- Handled 50+ inbound calls daily, ensuring effective communication and client satisfaction
- Coordinated distribution of leads and client information to sales representatives, supporting timely follow-up
- Distributed leads and client information to sales representatives
- Organized schedules and tracked follow-ups for business advisors, enhancing workflow efficiency
- Performed accurate data entry into client management systems
Loan Processor
East Coast Capital Corp
Melville
01.2021 - 05.2022
- Processed high-value loan applications totaling $25M+ in funded loans
- Verified income, credit reports, and financial documentation to support loan approval
- Reviewed client documentation for accuracy, ensuring compliance with underwriting requirements
- Communicated with loan officers and clients to clarify and complete missing information
- Met strict deadlines while maintaining compliance and accuracy
Education
Bachelor of Science - Direct & Interactive Marketing, Economics
Fashion Institute of Technology (SUNY)
New York, NYA.A.S. - Business Administration
Suffolk County Community College (SUNY)
Selden, NYCosmetology License -
Eastern Suffolk BOCES
Riverhead, NYSkills
- Logistics Coordination & Scheduling
- Supply Chain Management
- Inventory Management
- CRM data entry
- Microsoft Office (Excel, Word, PowerPoint)
- Problem-Solving Under Pressure
- Time Management & Multitasking
- Client Communication & Issue Resolution
Availability
Part-time, 15, Evenings & Weekends, True
Timeline
Logistics Coordinator
Rockwell Industries International
03.2023 - Current
Sales Support Specialist
National Business Capital
11.2022 - 03.2023
Loan Processor
East Coast Capital Corp
01.2021 - 05.2022
Bachelor of Science - Direct & Interactive Marketing, Economics
Fashion Institute of Technology (SUNY)
A.A.S. - Business Administration
Suffolk County Community College (SUNY)
Cosmetology License -
Eastern Suffolk BOCES