DANIELLE N. MILLER
Las Vegas
Summary
Results-driven Quality Manager and ISO 9001 Lead Auditor with extensive experience in Department of Defense and USAF environments, specializing in the development, maintenance, and enhancement of robust Quality Management Systems. Proven expertise in ensuring compliance with ANSI/ISO/ASQ 9001 standards and meeting stringent USAF and DoD contract requirements. Adept at implementing continuous improvement initiatives that drive operational excellence and enhance product quality. Committed to fostering a culture of quality and accountability within teams to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Squadron Operations Center-Enterprise Section Chief / Quality Manager (MSgt)
OL-F, HQ ACC Acquisition Management & Integration Center (AMIC)
Creech AFB, NV
01.2023 - Current
- Serve as Quality Manager and COR-equivalent for MQ-9 Squadron Operations Center Enterprise and UAS Operations Center Support contracts valued at approximately $783M (enterprise) and $154M (support), spanning 7 locations (6 CONUS, 1 OCONUS) and 100+ contract personnel.
- Develop, document, and implement an ISO 9001–aligned Quality Management System (QMS) for contract surveillance, including surveillance plans, audit checklists, procedures, records control, and metrics that meet ANSI/ISO/ASQ 9001 and ACC/USAF requirements.
- Design and execute multi-site surveillance audits and evaluations: co-authored 28 surveillance/quality documents, executed 240+ audit items, and refined 1,600+ technical checks, sustaining ~99% contract compliance across five task orders with zero downtime.
- Build and maintain a QMS database to track 140+ monthly deliverables and 1,700+ inspections; perform data and trend analysis to identify risks, systemic issues, and opportunities for continuous improvement; brief findings and recommended corrective actions to the Contracting Officer, Branch Chief, and higher-level reviewers.
- Conduct performance work statement (PWS) audits and contract data requirements list (CDRL) reviews; identified and corrected 17 administrative and data errors in service summary metrics, improving accuracy of government oversight and payment decisions.
- Develop surveillance schedules, performance checklists, and evaluation criteria based on PWS and quality clauses; executed 255+ inspection items and created 300+ additional technical reviews, achieving ~99% conformance and well-documented quality records.
- Document nonconformities and quality deficiencies; draft and coordinate corrective and preventive action recommendations; verify closure and effectiveness in coordination with the Contracting Officer, COR, and contractor management.
- Ensure strict use and control of technical data, including PWSs, CDRLs, technical procedures, and local SOPs; verify contractor maintenance and operations documentation is current, accurate, and available at point of use.
- Design and implement customer feedback mechanisms and metrics dashboards, including tools aligned with the DoD AI acquisition credential; used feedback to refine processes and support DoD AI strategy participation.
- Serve as Facility Manager and ESH focal point: identified multiple electrical and fire-protection discrepancies, directed 17 corrective actions, and closed a two-year fire inspection finding to meet Air Force occupational safety and health standards.
- Validate security operations supporting ~4,000 personnel; coordinated 452 SCI clearances for 32 MQ-9 combat lines and the RQ-170 enterprise and verified compliance with USAF/DoD security directives.
- Completed ISO 9001 Certified Lead Auditor Course; apply process-based, risk-focused audit techniques and sampling strategies to the full contract surveillance/QMS cycle.
- Led mass equipment relocation and disposition efforts: validated $820K in reportable assets, inventoried 231 line items, removed/relocated 375 IT items (~3,500 lbs of cargo), and recouped approximately $783K in C2 assets for DoD reutilization.
- Trained 60+ Airmen for short-notice global taskings and contributed to “Highly Effective” vertical inspection ratings and Center recognition, including ACC’s David Packard Excellence in Acquisition Award and Center Team of the Quarter honors.
Flight Chief / Cyber Transport Systems (MSgt)
85th Engineering Installation Squadron (ACC)
Keesler AFB, MS
12.2018 - 01.2023
- Led 50+ military and civilian specialists in Specialized Engineering Flight delivering global C4/NC3 test/measurement equipment and 6 UTCs with a 72-hour global response requirement.
- Planned, scheduled, and quality-controlled more than 80 communications and NC3 engineering projects across multiple MAJCOMs and DoD agencies, including SACCS modernization, airfield command and control upgrades, DWDM core modernization, and enterprise radio/spectrum projects.
- Revitalized the Quality Assurance Review (QAR) program: identified two years of QA discrepancies, reconstructed processes and checklists, evaluated technician skills, and increased QAR pass rates by 75 percent.
- Developed and maintained Master Training Plans (MTPs) and qualification standards for over 20 cyber transport technicians; validated 388+ training items and established milestones that reduced upgrade certification time by ~35 percent.
- Conducted managerial inspections and QA evaluations, identifying numerous improvement areas and documenting corrective actions; ensured compliance with HQ USAF, MAJCOM, and AFMAN/TO requirements.
- Led NC3 survey teams and risk-reduction efforts, identifying vulnerabilities and coordinating technical fixes that protected ICBM forces and strategic C2 systems; recognized with Wing/Group team awards.
- Integrated environmental, safety, and health requirements into engineering projects and unit activities; maintained inspection-ready documentation and contributed to successful inspections and ESOHCAMP compliance.
Group Security Manager / Programs NCOIC (TSgt)
432d Maintenance Group / 432d Maintenance Squadron (ACC)
Creech AFB, NV
11.2016 - 12.2018
- Managed 432 MXG security program for 9 active-duty units, RAF personnel, and 6 contractor companies, including information, personnel, and industrial security.
- Initiated and verified clearance investigations, TS/SCI upgrades, foreign travel requests, and SCI read-ins; processed 498+ CAC applications and 82+ SCI indoctrinations while ensuring alignment with DoDM 5200.02 and AF security policy.
- Audited and corrected over 1,000 Security Access Requirement (SAR) and UMD records, fixing 37+ discrepancies and avoiding approximately $185K in unnecessary reinvestigation costs.
- Led Random Antiterrorism Measures (RAM) and access-control programs; conducted 100 percent RAB inventory, validating 1,000+ badges and resolving 38 lost/damaged badge issues in less than two weeks.
- Authored local operating instructions and information protection/security procedures; supported Nellis and Wing-level security inspections with zero major findings and multiple noted strengths.
- Oversaw training records for 188 personnel, ensuring completion and documentation of required security and safety training.
RPA Communications Shift Supervisor / Cyber Transport Shift Supervisor (SSgt – TSgt)
432d Aircraft Communications Maintenance Squadron (ACC)
Creech AFB, NV
01.2015 - 11.2016
- Led teams of up to 20 Airmen sustaining $1.2B in Remotely Piloted Aircraft (RPA) C4I systems across four COCOMs, including 18–19 Ground Control Stations (GCS) and SATCOM assets.
- Directed installation, maintenance inspections, and operations for mission-critical communications equipment; executed 96+ pre-flight inspections and 46 weekly inspections, ensuring readiness and documenting results in accordance with TOs and AF technical data.
- Managed COMSEC accounts and key loads (700+ events) with 100 percent accountability for over 2,100 classified items; passed security inspections with zero discrepancies.
- Led Data Integrity Team to analyze and correct 26,000+ maintenance jobs in IMDS; corrected 4,100+ discrepancies, improving the quality and reliability of maintenance data.
- Streamlined 7-day maintenance procedures with standardized templates, reducing task time by 2 hours per cycle and saving an estimated 2,100 hours annually across the unit.
- Documented maintenance and configuration changes and enforced strict compliance with AFIs, TOs, and local procedures.
Cyber Transport Journeyman / C2 Network Operations Supervisor (SSgt)
485th Intelligence Squadron / NSA Europe-Africa
Mainz-Kastel, Germany
01.2013 - 01.2015
- Implemented network systems for the European Technical Center IT Division supporting C4ISR across more than one-third of the globe.
- Ensured integrity, performance, and documentation of 563+ national-level intelligence transport links for NSA/CSS Europe-Africa and three COCOMs (EUCOM, CENTCOM, AFRICOM).
- Oversaw engineering implementation projects, executing modifications and maintenance that supported joint US forces and 27 foreign intelligence partners; documented changes in accordance with NSA and DISA standards.
- Managed SCI access programs for 118 personnel, controlling access, updating records, and passing audits with zero discrepancies.
- Conducted COMSEC operations (rekeying 20+ encryptors) and maintained secure transmission of high-volume intelligence data.
Quality Assurance Advisor / Evaluator; Systems Control Facility Technician (SrA – SSgt)
35th Communications Squadron (PACAF)
Misawa AB, Japan
01.2009 - 01.2013
- Provided QA oversight to 19 workcenters managing C4 infrastructure, network operations, transmission, and airfield systems maintenance.
- Conducted more than 2,700 managerial inspections, identifying 100+ shortfalls; drafted action plans that brought units into compliance with HQ Air Force, PACAF, and DISA guidance.
- Managed Personnel Evaluation program; evaluated technicians on 90+ core tasks, determined technical proficiency, and validated skill-level upgrades.
- Audited ancillary and technical training records for 185 personnel, improving qualified personnel by 24 percent in less than two months.
- Led QA Representative program; trained 17 augmentees to perform quality evaluations, ensuring coverage for 27 equipment evaluations and enhancing unit readiness.
- Prepared HAZMAT accounts and environmental documentation for ESOHCAMP inspections, achieving zero findings and 100 percent compliance.
- Coordinated and scheduled DISN circuit and trunk installations, activations, modifications, and deactivations in cooperation with DISA, DoD, host nation, and commercial partners.
- Maintained and updated Facility Circuit Information Tracking databases and circuit history folders, validating more than 300 records to improve troubleshooting and performance.
- Performed integrated circuit testing and acceptance; ensured compliance with DISA standards and documented test results and acceptance reports as required.
- Supported external DISA performance evaluations with zero findings after revamping continuity folders and circuit documentation.
Theater Deployable Communications (TDC) Systems Control Journeyman (A1C)
31st Combat Communications Squadron (ACC)
Tinker AFB, OK
04.2007 - 01.2009
- Established and maintained deployable critical voice and data circuits for wartime, contingency, and emergency missions following HQ directives.
- Assisted with deployment, installation, and recovery of tactical network control center equipment; enforced strict use of technical orders, commercial manuals, and standard operating procedures.
- Used diagnostic equipment to conduct circuit quality-control tests, isolated faults, and restored communications for 40+ users, often under tight timelines.
- Served as Maintenance Data Collection Monitor (MDC), managing data for $4.1M in TDC equipment and improving accuracy and readiness metrics.
Education
Associate of Applied Science - Electronic Systems Technology
Community College of the Air Force (CCAF)
Maxwell AFB, AL11-2012
Skills
- Expert knowledge of ANSI/ISO/ASQ 9001 quality management principles, process-based auditing, corrective/preventive action, and continuous improvement
- Deep familiarity with USAF, DoD, and DISA policies, technical orders, and directives related to communications, maintenance, NC3, and contract surveillance
- Demonstrated ability to develop quality policies, translate them into documented objectives and procedures, and maintain quality records, risk registers, and metrics
- Skilled in preparing and executing audit plans, surveillance schedules, managerial inspections, and contract performance evaluations across multiple geographically separated locations
- Experienced in evaluating technical proficiency and training program effectiveness; designing Master Training Plans; and validating personnel certifications for hundreds of technicians
- Strong experience with environmental, safety, and health compliance (ESOHCAMP, safety training, facility inspections)
- Proficient in MS Office (Word, Excel, PowerPoint), SharePoint, and various maintenance, inspection, and contract-tracking databases; skilled in building dashboards and tracking tools for performance metrics and trend analysis
- Excellent written and oral communication skills, including preparing surveillance reports, inspection findings, corrective-action plans, local operating instructions, and senior-leader briefings
Certification
- Project Management Professional (PMP) – Project Management Institute (PMI), Awarded June 2026
- CompTIA Security+ (DoD 8570, Tech Level II) – Awarded July 2013
- ISO 9001 Certified Lead Auditor (ASQ-aligned)
- USAF Quality Assurance Course (QA Evaluator/Advisor)
- Senior Enlisted Joint Professional Military Education I & II
- Cyber Operations / NC3 (SACCS, NC3 modernization) courses
- Supervisor Safety Training; Environmental/ESOHCAMP preparation
- Multiple DISA/DISA-Europe standards and circuit management courses
Timeline
Squadron Operations Center-Enterprise Section Chief / Quality Manager (MSgt)
OL-F, HQ ACC Acquisition Management & Integration Center (AMIC)
01.2023 - Current
Flight Chief / Cyber Transport Systems (MSgt)
85th Engineering Installation Squadron (ACC)
12.2018 - 01.2023
Group Security Manager / Programs NCOIC (TSgt)
432d Maintenance Group / 432d Maintenance Squadron (ACC)
11.2016 - 12.2018
RPA Communications Shift Supervisor / Cyber Transport Shift Supervisor (SSgt – TSgt)
432d Aircraft Communications Maintenance Squadron (ACC)
01.2015 - 11.2016
Cyber Transport Journeyman / C2 Network Operations Supervisor (SSgt)
485th Intelligence Squadron / NSA Europe-Africa
01.2013 - 01.2015
Quality Assurance Advisor / Evaluator; Systems Control Facility Technician (SrA – SSgt)
35th Communications Squadron (PACAF)
01.2009 - 01.2013
Theater Deployable Communications (TDC) Systems Control Journeyman (A1C)
31st Combat Communications Squadron (ACC)
04.2007 - 01.2009
Associate of Applied Science - Electronic Systems Technology
Community College of the Air Force (CCAF)
AWARDS & RECOGNITION (SELECTED)
Multiple “Exceed most, if not all expectations” and “Truly Among the Best” performance ratings (EPR/EPB)., Key contributor to ACC David Packard Excellence in Acquisition Award (2025)., Contributed to Wing/Group/Squadron awards including Large Team of the Year, Small Team of the Year, and multiple Group/Wing/Numbered Air Force quarterly awards., Selected for high-visibility leadership roles (Flight Chief, Specialized Engineering; Squadron Operations Center-Enterprise Section Chief; Group Security Manager).