Danielle Norman
Neosho,MO
Summary
Skilled Phlebotomist with more than 10 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic RMA eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of RMA/Phlebotomy and training in RMA/Phlebotomy. Motivated to learn, grow and excel in healthcare.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Phlebotomist Technician
Mako Labs
Neosho, MO
06.2022 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Preform insurance physicals for life Insurance Companies.
- EKG for physicals and doctor offices
- Rapid flu and COVID 19 testing
- DNA testing and Gender reveal testing
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating and noting times of collection.
Correctional Officer
Newton County Sheriff's Office
Neosho, MO
01.2021 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Arranged for medical and dental care of inmates.
- Notified victims of upcoming inmate releases.
- OIC on night shift for over one year.
- Back up Medical Corporal
- Handled all medical refills, med pass, medical questions with other floor guards and inmates as well as their families.
Certified Medical Technician
Spring Hill Assisted Living
Neosho , MO
08.2020 - 11.2021
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Prepared specimens for testing procedures.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.
Registered Medical Assistant
Freeman Health System
Neosho, MO
05.2014 - 10.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Associate of Science - Did Not Graduate At This Time
Crowder College
Neosho, MO01.2018
GED -
Neosho High School
Neosho, MO05.2008
Skills
- Butterfly Venipuncture
- Phlebotomy Procedures
- Electronic Medical Record Software
- Therapeutic Phlebotomy
- Equipment and Instrument Sterilization
- Biohazard Policy Compliance
- Hemoglobin Testing
- Patient Relations
- Staff Phlebotomy Training
- Sharps Collection
- Pulse Oximetry
- Fluid and Tissue Disposal
- Blood Culturing
- Heel Sticks
- Patient Identification
- Injection Administration
- Epic Software
- Blood Specimen Storage
- OSHA Regulations
- Suture Removal
- Finger Stick Method
- Rapid Strep Testing
- Medical Screening
- Saline Flushes
- Team Leader
- Urinalysis Testing
- EMR Systems
- Creative Solutions
Accomplishments
- Won "Employee Of The Month" award in 2010.
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA and CLIA standards.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
RMA Certification
Phlebotomy Certification
IV tech Certification
CMT Certification
BLS Certification
Timeline
Phlebotomist Technician
Mako Labs
06.2022 - Current
Correctional Officer
Newton County Sheriff's Office
01.2021 - Current
Certified Medical Technician
Spring Hill Assisted Living
08.2020 - 11.2021
Registered Medical Assistant
Freeman Health System
05.2014 - 10.2019
Associate of Science - Did Not Graduate At This Time
Crowder College
GED -
Neosho High School
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