Danielle Normandin
Dracut,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to establish a future career path in an office setting.
Overview
7
7
years of professional experience
Work History
Server
Outback Steakhouse - Bloomin' Brands
08.2022 - Current
- Provided above satisfactory service to 6+ tables simultaneously.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Exceeded standards and responsibilities in a corporate setting.
Lifeguard Manager
Lowell Parks And Rec
07.2021 - 08.2022
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated, and conducted in-service training for 8 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Monitored pool area for violations and potentially hazardous situations.
- Handled chemicals such as chlorine to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Opened and closed the pool at designated hours of operation and made decisions for closing the pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Lifeguard
Lowell Parks And Rec
07.2017 - 08.2020
- Monitored the safety of approximately 100 patrons per day.
- Learned and maintained proficiency in first responder skills such as First Aid, CPR, and Aquatic Rescue, to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Psychology
University of Massachusetts Lowell
Lowell, MA05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Item promotion
- Reliable and Responsible
- Team Player
- Cash Handling
- Guest Engagement
Timeline
Server
Outback Steakhouse - Bloomin' Brands
08.2022 - Current
Lifeguard Manager
Lowell Parks And Rec
07.2021 - 08.2022
Lifeguard
Lowell Parks And Rec
07.2017 - 08.2020
Bachelor of Arts - Psychology
University of Massachusetts Lowell
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