Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Northington

Summary

Resolute professional with a strong background in cash management, exceptional customer service, and management experience. Seeking a position within a financial institution to contribute my expertise in teller service, computer skills, and time management.

Overview

9
9
years of professional experience

Work History

Teller

PNC Bank
01.2024 - Current
  • Identified sales opportunities and refer customers to branch partners in financial services.
  • Educate customers on use of banking website and mobile apps.
  • Process customer transactions promptly, minimizing wait times.
  • Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitor and report suspicious activity in line with bank security policies.
  • Serve as primary point of contact for customers, providing assistance with account maintenance and transactions.


Cash Management System Teller

Loomis Armored US
06.2022 - 12.2023
  • Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures ensuring accuracy in every transaction
  • Maintain detailed records of all cash transactions and ensure compliance with company policies and regulatory requirements
  • Work closely with a team to coordinate efficient cash management operations
  • This includes effective communication with colleagues and supervisors to ensure smooth workflow
  • Quickly address and resolve any issues related to cash transactions, discrepancies, or equipment malfunctions to minimize disruptions in the cash management process.

Front End Manager

PJP Marketplace
11.2015 - 06.2022
  • Supervised and led a team of front-end staff, providing guidance and support to cashiers, baggers, and customer service representatives
  • Maintained a high standard of customer service via training and coaching staff in best practices
  • Oversaw cash registers ensured cashier's accuracy and performed cash reconciliations
  • Maintained records of transactions including daily sales and customer service metrics
  • Addressed and resolved customer and staff issues effectively and professionally, ensuring challenges were handled with minimal disruption to the operation
  • Managed staff schedules, ensuring adequate coverage during peak hours and adjusting staffing levels based on business needs
  • Conducted training sessions and ongoing development of staff, with a focus on enhancing their skills, knowledge, and customer service capabilities.

Education

High School Diploma -

Terr Sanford High School
Fayetteville, NC
05.2005

Skills

  • Cash handling
  • Customer Service
  • Team Leadership
  • Time Management
  • Training and Development
  • Bookkeeping
  • Exceptional communication
  • Inventory Management
  • Computer Skills (Microsoft Office, eVAS, Glory)
  • Operations
  • Customer Relationship Building

Timeline

Teller

PNC Bank
01.2024 - Current

Cash Management System Teller

Loomis Armored US
06.2022 - 12.2023

Front End Manager

PJP Marketplace
11.2015 - 06.2022

High School Diploma -

Terr Sanford High School

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Danielle Northington