Danielle N. Rogers

· Welcoming on-site visitors, determining the nature of business, and notifying visitors

To appropriate personnel to ensure good customer service. Answer phone calls and

Directing the caller to the appropriate personnel, department, or voicemail to ensure all

calls are addressed. Providing callers with basic information such as company address,

directions to company location, company fax numbers, company website, and other related

information. Provide information and coordinate with other County departments and local,

state, and federal governments about various programs and policies. Familiarization with

MS Excel / MS Word/ Outlook. Formatting Excel, Word, and .pdf documents for proper

printing and presentation. Creation and maintenance of contact lists, tracking sheets, tables,

checklists, and spreadsheets. Scheduling meetings and other Outlook functions. Printing,

scanning, copying, binding, and preparing and distributing packages of printed and electronic information. Create, organize, and maintain files, binders, and other printed materials. Maintain

filing system, office procedures, confidential personnel, and customer files for recording and

documenting procedures. Update website and social media platforms in support of Department

functions and activities. Maintain office supply inventory by checking stock to determine inventory

level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipts

of supplies to ensure supplies are available and organized at all times. Maintain office equipment

by troubleshooting malfunctions, calling for and expediting repairs to ensure equipment is operational. Process payroll in the Timeclock Plus database. Proficient in Munis database of Purchase Orders. Process invoices promptly to avoid late fees. Review and processing of mail.

Respond to incoming and outgoing correspondence promptly. Liaise with executive and senior

Administrative assistants to handle requests and queries from senior managers.

• Greeted patients visiting the facility, answered any questions they might have and helped them fill out the required forms, answered phone calls, created appointments, directed the calls as needed and handled all queries, informed counselors of impending appointments and arrival of clients, maintained electronic filing system for clients, answered emails and other electronic messages, transcribed meeting notes and managed inventory and placed orders when needed

• Prepared, posted, and verified customer payments, posted payments to the correct loads and GL accounts in the system, balanced bank reports daily, and reported short pay to the proper account representative

• Troubled shoot shipping issues and customer complaints, international shipping paperwork, scheduled transportation for finished products, filing, and scanning all shipments into the system

• Input invoices from several large accounts into the SAP Blacksmith Forge system and analyzed company-submitted invoices to the contract on file

• Managed many customer service emails, sales inquiries, and orders to be processed, helped sales identify and generate sales and marketing opportunities, and processed quotes into the Epicor 10 system promptly

• Maintained employee database, sorted emails, submitted online job postings, shortlisted candidates, scheduled job interviews, and coordinated orientation and training sessions for new employees

• Answered phones, coordinated appointments for doctors, social workers, and patients, appointment reminders for patients, coordinated retrieval of medical records, set up new patient files, and had the highest quality of HIPPA compliance

• Maintained driver information by adding and deleting it in the payroll system, audited driver payroll settlements for accuracy, reviewed com checks for accuracy and issues and resolved payroll discrepancies

• Collected chemical information list for the company’s fifty-nine different sites
• Composed an Excel spreadsheet of the 3322 different chemicals used, searched online for electronic MSDS imported into company purchased program, contacted companies for electronic MSDS if was not found online, and trained employees on how to execute the program

• Assisted ten service technicians with daily routing and service calls, assisting in scheduling regular maintenance appointments, emergency service and scheduling vehicle maintenance repair, and customer follow-up

• Oversaw client relations and daily operations of staffing program, performed interviewing, hiring screening, background checks, saliva drug screening, placement of temporary employees, conducted orientations, benefits administrative, and ensured employee was within company compliance

• Acted as a communication liaison between drivers, transportation managers, and plant managers, managed purchasing information, invoices, fiscal budget, employee timekeeping records, and vehicle use/maintenance logs

• Outgoing calls for a large insurance contract
• Verified insurance information for college students

• Hired as a full-time employee
• Companywide layoff due to loss of contracts

• Reviewed all paperwork, including device/drug history records, prepared inspection sheets, and assisted in documentation and resolutions of document labeling and customer notices

• Entered data from annual inventory into an Excel spreadsheet

• Assisted residents with leasing applications, maintenance request assistance, collections of rent payments, security deposits, and application fees, and performed background checks

• Assisted with setting up new accounts, customer service, invoicing, credit checks, collections, and shipping of final products

• Received and verified invoices, maintained attendance records, coded payments, and prepared batches of invoices for data entry process and collections