Danielle Oaks
Newark,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Elizabethtown Gas
07.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
IKEA
11.2020 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
Office Coordinator
Swissport Cargo Services
01.2016 - 05.2019
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Stayed up-to-date on changes in industry regulations, adapting processes accordingly to maintain compliance.
Education
High School Diploma -
Central High School
Newark, NJ06.2008
Skills
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Data Entry
- Order Processing
- Quality Control
- Microsoft Excel
Languages
English
Timeline
Customer Service Representative
Elizabethtown Gas
07.2022 - 09.2023
Customer Service Representative
IKEA
11.2020 - 12.2022
Office Coordinator
Swissport Cargo Services
01.2016 - 05.2019
High School Diploma -
Central High School
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