Danielle O'Brien
Summerville,SC
Summary
Adept at schedules coordination and fostering client relationships, I significantly enhanced customer satisfaction at Depot Connect INC. by leveraging expert Karmak knowledge and effective communication. My proactive approach in service writing and bar management, coupled with a knack for estimating costs accurately, has consistently driven revenue growth and operational efficiency. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Service Writer III
Depot Connect INC.
North Charleston, SC
07.2016 - Current
- Supported timely and accurate service by producing daily job status reports.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Provided job estimates by conducting research and contacting vendors.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
- Consulted with customers regarding needs and addressed concerns.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided cost estimates for additional repairs and services requested by customers.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Scheduled appointments for customers based on technician availability.
- Took special orders in person and over telephone, generating additional revenue every month.
- Ensured all safety regulations were followed while working in the shop environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Maintained customer database with current contact information and vehicle records.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Mentored junior team members and managed employee relationships.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
Bar Tender
VFW
North Charleston, SC
08.2007 - 12.2014
- Performed opening and closing duties including restocking supplies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Planned and coordinated special events to boost customer numbers and profits.
- Processed payments accurately and efficiently with POS system.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
Education
GED -
Summerville High School
Summerville, SC06-1993
Skills
- Schedules coordination
- Warranty processing
- Status reports maintenance
- Communicating with clients
- Schedule coordination
- Processing warranties
- Estimating costs
- Customer service expertise
- Expert in Karmak
- Invoice verification
Timeline
Service Writer III
Depot Connect INC.
07.2016 - Current
Bar Tender
VFW
08.2007 - 12.2014
GED -
Summerville High School
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