DANIELLE OCAMPO
Raleigh,NC
Summary
Detail-oriented professional with 10+ years of experience and a proven knowledge of customer satisfaction, guest retention, and hospitality management. A dedicated and focused project management specialist, I excel at prioritizing and completing multiple tasks simultaneously, following through to achieve project goals. Flexible, detail-oriented, and adaptive, I am a team player with expertise in equipment operation, staff training and development, customer service, and process improvements. As a Project Manager versed in all aspects of project and personnel management, I am a results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. I am dedicated to fostering strong and effective team relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Project Manager
Wake Tech SGD
Raleigh, NC
05.2024 - 07.2024
- Led 6-member team in successfully developing a capstone project and functional game within an 8-week deadline.
- Ensured clear visibility into project goals, technologies used, schedule milestones, and financial resources by developing accurate and up-to-date project plans.
- Assessed project needs by analyzing project objectives and schedules.
- Designed and implemented a team-centric website highlighting our projects and productions
- Enhanced productivity and efficiency by implementing personalized task lists and conducting weekly progress check-ins for team members
- Played a key role in both production and development while also providing leadership to the team.
Restaurant Manager
Counting House 21 C Museum
Durham, NC
01.2023 - 01.2024
- Maintained high standards of food quality, service, and cleanliness, consistently exceeding customer expectations, and achieving an increase in positive customer service
- Conducted regular performance evaluations, provided coaching and training to staff members, and implemented incentive programs to foster a positive work environment and improve employee retention
- Collaborated with the marketing team to develop and execute promotional campaigns, increasing customer traffic during targeted periods
- Developed and implemented comprehensive checklists to streamline operations and improve efficiency across various areas of the restaurant, including opening and closing procedures, daily tasks, and shift transitions
- Proficient in handling cash transactions, including processing payments, providing change, and issuing receipts.
Education
Associate of Arts - Simulation And Game Design
WAKE TECH
Raleigh, NC08-2024
Associate in Arts (A.A.) Culinary Arts and Food Service Management -
JOHNSON & WALES UNIVERSITY
Charlotte, NC05.2015
Skills
- Communicative and Team-Oriented
- Multi-Tasking
- Customer Service Specialist
- Energetic and Hard-Working
- Project Management
- Project development
- Document Management
- Schedule Management
- Performance Evaluations
- Staff training and motivation
- Staff retention
- Staff training and mentoring
- Project scope analysis
- Project Scheduling
- Quality assurance and control
Certification
Foundations of User Experience (UX) Design
Start the UX Design Process: Empathize, Define, and Ideate
Business for Simulation and Game Development
Simulation and Game Development Production
Simulation and Game Development Fundamentals I
Fundamentals II for Simulation and Game Development
Quality Assurance for Simulation and Game Development
Modeling and Animation
Affiliations
- Have driven through and across two countries, exploring and learning about different cultures and cuisines. United States and New Zealand
References
References available upon request.
Timeline
Project Manager
Wake Tech SGD
05.2024 - 07.2024
Restaurant Manager
Counting House 21 C Museum
01.2023 - 01.2024
Associate of Arts - Simulation And Game Design
WAKE TECH
Associate in Arts (A.A.) Culinary Arts and Food Service Management -
JOHNSON & WALES UNIVERSITY