Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Olivares

Scranton,PA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at PepsiCo. Skilled in problem-solving and critical thinking, with a bilingual ability that enhances communication. Excelled in training development and data accuracy, achieving significant improvements in productivity and efficiency.

Overview

15
15
years of professional experience

Work History

Lead CSR

PepsiCo
09.2021 - 02.2024

Release orders using the program SAP.

Collaborating with team members to maximize productivity.

Adhering to safety procedures and wearing the proper protective gear.

Rapid product counting proficiency.

Training new hires.

  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Organized regular team meetings to discuss challenges faced within the department and to brainstorm solutions.

Data Entry Clerk

EDM Americas
07.2016 - 03.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintain logs of activities and completed work.

Staffing Coordinator

Alternative Staffing, Inc.
08.2011 - 08.2014


  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Answered and managed incoming and outgoing calls.

Junior Counselor

Immigration Advocacy Services
01.2009 - 07.2011

Acted as first point of contact for clients.

Counseled people through the immigration process.

Handled large sums of money.

  • Resolved issues promptly using good judgment, problem-solving and negotiation skills.

Education

High School Diploma -

Dewitt Clinton High School
Bronx, NY
08.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Bilingual
  • Money handling abilities
  • Warehousing functions

Languages

Spanish
Native or Bilingual
Arabic
Limited Working

Timeline

Lead CSR

PepsiCo
09.2021 - 02.2024

Data Entry Clerk

EDM Americas
07.2016 - 03.2018

Staffing Coordinator

Alternative Staffing, Inc.
08.2011 - 08.2014

Junior Counselor

Immigration Advocacy Services
01.2009 - 07.2011

High School Diploma -

Dewitt Clinton High School
Danielle Olivares