Danielle Oliver Thompson
Longview,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
12
12
years of professional experience
Work History
Administrative Liaison
CoreCivic
Tyler, TX
03.2024 - Current
- Assisted in the preparation of reports, presentations, and other documents.
- Performed data entry tasks and maintained accurate records.
- Review transportation schedules and make recommendations to ensure efficient use of company resources.
- Update inmate medical clearances and security alerts into electronic database, maintaining confidentiality of all files and records.
Patient Access Representative
Christus Good Shepherd Medical Center
Longview, TX
02.2024 - 03.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Print and Client Services Manager
Office Depot Inc
Longview, TX
11.2013 - 02.2024
- Print, fax, copy, scan documents for customers
- Answer customer's questions on the sales floor and multi phone line system
- Create customer support strategies to increase customer retention
- Monitor metrics and develop actionable insights to improve efficiency and performance
- Overseeing the daily activities of the print center
- Provide guidance, training and direction within the print area to ensure clients experience the highest level of service
- Maintains store and print department appearance to company guidelines and keep a neat, clean, well-stocked environment
- Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience
- Coordinate in store events with small and medium businesses to increase foot traffic and client retention.
Customer Service Representative
Convergys, AT&T
Longview, TX
06.2013 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally
- Developed and updated databases to handle customer data
- Met customer call guidelines for service levels, handle time and productivity
- Promptly responded to inquiries and requests from prospective customers
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Answered customer telephone calls promptly to avoid on-hold wait times.
Correctional Officer
East Texas Treatment Facility
Henderson, TX
12.2012 - 06.2013
- Prepared reports to document incidents and violations
- Built solid relationships with staff and residents to keep institution safe and secure
- Interviewed inmates to obtain information and assess needs
- Responded to emergency situations and de-escalated hostile confrontations
- Enforced rules and regulations to maintain order among inmates
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings
- Made rounds at specified intervals and conducted head counts and roll calls
- Supervised inmates during meals, recreation and other activities
- Conducted routine and emergency head counts
- Conducted security checks of inmates and living areas
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
Bachelor of Applied Arts and Science - Human Behavior/Psychology
University of Texas At Tyler
12.2022
Associate of Science - Substance Abuse Counseling
Kilgore College
05.2021
Associate of Arts - Criminal Justice
Kilgore College
08.2012
High School Diploma -
Longview High School
05.2008
Skills
- Customer Queries
- Generate Reports
- Goal Attainment
- Employee Relationships
- Team Meetings
- Selling Skills
- Sales Proficiency
- Leading Employees
- Retention Strategies
- Organizational Systems
- Office Supplies and Inventory
- Maintaining Clean Work Areas
- Report Generation
- Document Preparation
- Data Entry
- Document retrieval
- Presentation Design
- Sensitive material handling
- Administrative Support
- Records Management
Affiliations
- The National Society of Leadership and Success, April 2021
- Zeta Phi Beta Sorority, Incorporated, April 2023
Timeline
Administrative Liaison
CoreCivic
03.2024 - Current
Patient Access Representative
Christus Good Shepherd Medical Center
02.2024 - 03.2024
Print and Client Services Manager
Office Depot Inc
11.2013 - 02.2024
Customer Service Representative
Convergys, AT&T
06.2013 - 09.2013
Correctional Officer
East Texas Treatment Facility
12.2012 - 06.2013
Bachelor of Applied Arts and Science - Human Behavior/Psychology
University of Texas At Tyler
Associate of Science - Substance Abuse Counseling
Kilgore College
Associate of Arts - Criminal Justice
Kilgore College
High School Diploma -
Longview High School