Danielle Olson
Puyallup,WA
Summary
Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Detail-orientation cashier efficient in processing large volumes of money daily. Skilled multitasker managing multiple orders simultaneously and without error.
Overview
27
27
years of professional experience
Work History
Shift Supervisor
Starbucks
Puyallup, WA
04.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Manager
Costco
Sumner, WA
07.1997 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Supervisor
Costco
Sumner, WA
07.1997 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Puyallup High School
Puyallup, WA06.1997
Skills
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Daily Operations Management
- Deposit Verification
- Coffee Machinery
- Cash Register Operations
- Team Member Motivation
- POS Inventory System Operation
- Changing Out Tills
- Team Meetings
- Station Preparation
- Bank Deposit Preparation
- Safety and Security Enforcement
- Guest Relations
- Motivational Leadership
If have been partner of the quarter twice since hired
I have been nominated partner of the quarter twice since being hired from my peers and other partners!
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Manager
Costco
07.1997 - 10.2019
Supervisor
Costco
07.1997 - 10.2019
Puyallup High School