Danielle Olson
Richmond,IN
Summary
Experienced administrative assistant with a diverse background in office duties. Thrives in high-pressure environments, excelling in both team and leadership roles. Skilled in managing phone calls, coordinating with clients, and serving as a liaison between university offices and vendors. Demonstrates drive, initiative, and exceptional time management skills. Committed to professionalism, integrity, and maintaining a positive outlook.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Indiana University East
Richmond, USA
10.2019 - Current
- Assist the Director in matters relating to the overall management of the Center for Faculty Development.
- Serve as first point of contact for general inquiries and internal and external communications.
- Arrange travel for director and technology consultants, and reconcile all travel reimbursements.
- Coordinate workshops and presentations, including room reservations, catering, and ordering promotional materials.
- Schedule appointments and meetings across multiple calendars.
- Manage the CFD records, including technical equipment loans, equipment maintenance/updates with I.T., and the CFD events calendar.
- Disseminated internal and external communications through newsletters, announcements, emails, and calendar updates.
- Maintain an internal website for the department to include current CFD calendared events and services, ensuring that faculty and adjuncts are informed of updates and events.
- Function as a liaison with campus departments and external entities.
- Manage multiple priorities by simultaneously using my time management and organizational skills.
- Pleasantly welcome visitors, answer phone calls, and maintain a front reception desk while promoting a welcoming and supporting environment for employees and visitors.
- Handle confidential documents in an organized fashion according to established protocol.
- Handle incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Develop and implement filing systems, both digital and physical, improving document organization and retrieval efficiency.
Admissions Specialist
Indiana University East
Richmond, USA
02.2018 - 10.2019
- Supported the application process, assisting prospective and current students and team members with various aspects as required
- Provided timely responses to inquiries from prospective students regarding the admissions process.
- Advised students on college requirements and application procedures.
- Processed applications using specialized software systems designed for this purpose.
- Utilized social media platforms such as Twitter, Facebook and Instagram to reach out to potential applicants.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Answered application and enrollment inquiries from public via telephone or email.
- Helped patients with admissions process and adhered to state and federal laws.
- Coordinated with admission team to schedule admission and recruitment programs.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Utilized CRM software to track and report on prospective student engagement and admissions funnel metrics.
- Maintained confidential admissions records with consistent accuracy
- Advised prospective students of admissions standards and required documentation
- Planned various events such as new student orientation and prospective student fairs (on and off campus)
- Processed applications including cancellations, changing/adding majors, and filing
- Maintained printing needs for documents, reports, statements and other as required with orders though IU Document Services
- Addressed questions received in the Live Chat on IU East Admissions web page
- Coordinated with deans and instructors on various IU East graduate programs
- Created a manual for my position that is still used by the Office of Admissions
- Utilized various programs including SIS, Sales Force, Apply IU, and Conga
- Assisted students with questions about course availability and degree requirements
Member Service Representative (MSR)
NATCO Credit Union
Richmond, USA
08.2016 - 02.2018
- Provided the credit union members and potential members with various financial services
- Greeted customers in a friendly and professional manner, and consistently address the customer line.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Participated in team meetings to discuss customer service strategies and goals.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured that confidential information was secured according to federal laws
- Established new services for members, such as credit card applications; home banking; e-statements; debit alerts; and fraud referrals for resolution
- Researched, completed, logged, and scanned verifications of deposit
Sales and Finance Coordinator
FMI Truck Sales & Service
Portland, USA
02.2003 - 06.2016
- Company Overview: A full-service medium-duty truck dealership with the largest share of the market in the Pacific Northwest
- Worked directly for the President of FMI Truck Sales and Service, and supported the Sales Department.
- Primary point of contact for three departments at my location.
- As part of the sales team, achieved overall increased sales goals from 2003 to 2016
- Created and tracked the financing process, including drawing up truck finance contracts with various lenders; obtained certificates of insurance; issued license and registration; and coordinated with salespeople to ensure completion before delivery
- Reorganized the entire workflow and file organization for the various truck lines that FMI sold at all three locations, which allowed more efficient productivity throughout the sales department
- Maintained data updates on daily, weekly, and monthly summary reports, which included information on manufacturers; customers; profit margins; sales force quotas; and other pertinent information in sales inventory reports
- Served as liaison with vendors, finance companies, and various manufacturers
- Also coordinated truck repairs; reconciled invoices for payment; and contract preparation
- Received telephone calls; greeted and directed customers with a positive attitude and energetic personality; and provided additional clerical support
- Manage additional responsibilities as needed, while creating a warm and supportive environment for both employees and visitors.
Personal Finance Representative
Washington Mutual Bank
Portland, USA
04.2000 - 02.2003
- Introduced customers to new products and services to generate leads for the lending department
- Initial contact with bank customers, engaging them to determine what applicable bank services and products they needed
- Maintained and balanced a daily cash drawer
- Processed customer transactions within established laws
- Opened new accounts, including checking, savings, and certificates of deposit
- Investigated and completed verifications of deposit
- Verified signatures for non-customer services
- Provided excellent customer service and consistently received many Tellerline satisfaction cards from customers, thus earning Teller of the Month status repeatedly
Manager/Leasing Agent
APM, Inc.
Vancouver, USA
04.1997 - 08.1999
- Leased and managed new properties for APM, Inc
- These apartment homes were mandated by IRS Section 42 Low Income Housing requiring qualification via income verification with annual recertification
- Leased apartment homes and maintained a consistently high 95-100% occupancy rate
- Processed tenant applications, conducting thorough background and financial checks to ensure qualification
- Created, reviewed, and signed leasing contract packages
- Performed annual evaluations of tenants’ financial status, including compiling reports as required by IRS Section 42 laws
- Handled resident concerns and issues promptly and professionally
- Regularly update and maintain a directory of property tenants and their respective apartment locations
- Organized daily office operations, managing the scheduling of tenant move-ins, annual recertifications, inspections, and move-outs
- Managed employee onboarding and offboarding processes within the property leasing office.
- Created and distributed a monthly newsletter to tenants and stakeholders.
- Tracked and managed expenditures, maintaining accurate records for checking accounts, monthly rent payments, direct deposits, and petty cash.
Senior Secretary
State of Idaho
Boise, USA
01.1995 - 01.1997
- Company Overview: Dept of Corrections, Department of Environmental Quality, Industrial Commission
- Reorganized and digitized records management system at Department of Corrections.
- Assisted executive staff with administrative tasks, such as scheduling appointments and coordinating travel arrangements.
- Compiled daily; weekly; and monthly reports for the Bureau Chief at DEQ
- Evaluated permit applications and worked closely with the department engineers to track the status of permits at DEQ
- Reviewed and processed timesheets for accuracy and payroll processing
- Supervised clerical staff and conducted periodic evaluations at the Industrial Commission
- Worked within strict deadlines to process DEQ permits
- Prepared and processed travel arrangements and per diem requests
- Supported injured employees in the pursuit of treatment, training for other opportunities or return to work at the Industrial Commission
Education
The Executive Assistants’ Summer Bootcamp -
smart events international
worldwide08.2022
Certificate - Developing A Learning Mindset
LinkedIn Learning
Online03-2022
Lead Yourself: A Core Competency Investment -
INDIANA UNIVERSITY HUMAN RESOURCES
Bloomington, IN, INDIANA01.2022
DENTAL ASSISTANT CERTIFICATE -
WESTERN CAREER COLLEGE
SAN LEANDRO, CALIFORNIA01.1989
DIPLOMA -
CASTRO VALLEY HIGH SCHOOL
CASTRO VALLEY, CALIFORNIA01.1988
Skills
- Strong time management and organizational skills, and proactive approach to problem-solving skills
- Capable of tracking deadlines, juggling changing schedules and using my allowed time effectively to maximize productivity
- Effective communication and listening skills
- Experienced in maintaining confidential information
- Sound judgment and decision-making skills
- Manage multiple deadlines and priorities
- Maintain personal composure in high stress situations
- Software programs: Outlook; Microsoft Office Suite; Chrome River; BUYIU; Canva
- Positive can-do attitude and adaptability
- Emotional intelligence
- Personnel records management
- Administrative assistance
- Maintaining files
- Scheduling
References
Available upon request
References
References available upon request.
Timeline
Administrative Assistant
Indiana University East
10.2019 - Current
Admissions Specialist
Indiana University East
02.2018 - 10.2019
Member Service Representative (MSR)
NATCO Credit Union
08.2016 - 02.2018
Sales and Finance Coordinator
FMI Truck Sales & Service
02.2003 - 06.2016
Personal Finance Representative
Washington Mutual Bank
04.2000 - 02.2003
Manager/Leasing Agent
APM, Inc.
04.1997 - 08.1999
Senior Secretary
State of Idaho
01.1995 - 01.1997
The Executive Assistants’ Summer Bootcamp -
smart events international
Certificate - Developing A Learning Mindset
LinkedIn Learning
Lead Yourself: A Core Competency Investment -
INDIANA UNIVERSITY HUMAN RESOURCES
DENTAL ASSISTANT CERTIFICATE -
WESTERN CAREER COLLEGE
DIPLOMA -
CASTRO VALLEY HIGH SCHOOL
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