Danielle O’Neill

• Led all aspects of business operations for iFLY Colorado Springs, a premier indoor skydiving facility, overseeing a team of 25 employees
• Achieved consistent revenue growth, with annual sales surpassing $3 million, through effective cost management and revenue optimization strategies
• Implemented efficient vendor relationships to control costs and ensure adherence to budget guidelines, resulting in improved profit margins.
• Developed and executed targeted marketing programs within budget constraints, establishing iFLY Colorado Springs as the go-to destination for indoor skydiving experiences in the region
• Established and continually refined Standard Operating Procedures (SOPs) to enhance operational efficiency and reduce costs
• Successfully managed a team of 25 employees, recruiting, selecting, orienting, and disciplining as necessary to meet Human Resource objectives
• Hosted international coaches for advanced training and weeklong camps, generating substantial revenue of approximately $20k - $40k per event
• Successfully executed a National Indoor Skydiving competition for over 100 competitors from around the US seeing over $80k in revenue.
• Fostered a culture of safety and exceptional customer service, earning high levels of customer satisfaction, repeat business, and referrals
• Collaborated with senior leadership / ownership to develop and execute strategic plans, resulting in the continued success and growth of the facility.

Opened our in house bar within facility from ground up.

• Lead and supervise staff while ensuring exceptional customer service.
• Manage inventory, pricing, and promotions to optimize profitability.
• Maintain a safe and compliant environment.
• Handle customer issues and oversee special events.
• Monitor financial aspects, including budgeting and expenses

• Initially started as Shift Lead, promoted to Assistant General Manager, and ascended to General Manager; charged with spearheading all aspects of business operations encompassing hiring and recruitment of employees, training supervision, scheduling, payroll, coordination with human resources, and inventory management
• Accountable for managing profitability with annual sales exceeding $3.2 Million while simultaneously increasing brand recognition through efficient operations
• Facilitate vender relationships for purchasing and cost control capitalizing on the economy of scale; control costs to ensure adherence to the budget guidelines and expectations
• Create and execute targeted marketing programs that generate recognition within the community, with limited budget, resulting in the organization becoming Tampa’s premiere source for indoor skydiving
• Develop and implement SOPs based on the needs of the business and continually focus on cost reduction, process improvement, and efficiency in business operations
• Accomplish Human Resource objectives by recruiting, selecting, orienting, and disciplining a team of 25 reports.

• Secured a performance-based promotion to AGM and contributed to the turnaround of the location; secured a position as part of the Top 5 Company Wide Locations for delivering improved service and closing new business
• Hired, coached, and mentored a Shift Supervisor; developed the individual’s skills into becoming an AGM herself.

• Led a team of 15 in delivering client services and support; focused on customer safety, satisfaction, and earning repeat, referral and new business for the company.
• Improved team efficiency by implementing new scheduling and task management strategies.
• Trained new employees on company policies, procedures, and best practices for optimal performance.

• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
• Strengthened customer relationships through attentive service and prompt resolution of inquiries.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Streamlined operations, implementing efficient processes to improve overall productivity and performance.

• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Increased employee satisfaction with constructive performance evaluations and targeted feedback.
• Boosted team morale through recognition programs, resulting in higher productivity levels.