Danielle Orman, PACE
Staten Island,NY
Summary
Experienced administrative professional with a strong background in healthcare, veterinary, and retail settings. Skilled in managing daily operations, budgets and data analysis, while implementing process improvements to enhance efficiency. Bilingual in English and Russian, with excellent organizational, problem-solving, and leadership skills. Proficient in multiple software platforms and committed to delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Administration
ASPCA: American Society for the Prevention of Cruelty to Animals
07.2019 - Current
- Manage daily administrative operations for the Adoption Center, and ensure work is consistent with identified standards and procedures by working closely with Senior Managers, Directors, & other Stakeholders.
- Compile and produce Shelter Data statistics such as census, intakes and outcomes.
- Analyze quarterly and annual Shelter Data analysis for the Adoption Center, Kitten Nursery, ARC/CARE programs.
- Provide ongoing review of administrative operations and propose changes to maximize effectiveness.
- Input sensitive person NYPD prosecution information into Petpoint, our shelters database, to ensure safety for our animals and staff.
- Create and implement many new SOP protocols as well as maintain and update the SOP protocols for other teams.
- Heavy usage in the following programs/databases: Airtable, Excel, Word, PowerPoint, Petpoint. As well as some light use in: CiviCore, Impromed, and Domo.
- In charge of the logistics for team building events and All Staff Meetings in collaboration with the Adoption Center Leadership team.
- Maintain license registrations with the Department of Health and Mental Hygiene as well as work collaboratively with the DOHMH to implement updates and resolve issues with their website data.
- Support departmental and cross-departmental communication by providing meeting room reservations, appropriate attendance and material.
- Support initiatives and presentations by contributing to and participating in staff meetings and training sessions, preparing PowerPoint slides as well as templates and forms.
- Initiate work requests with Facilities and Office Services by serving as the point-person for communications.
- Update the organizational charts, department-wide calendars and phone lists.
- Manage and lead the monthly, quarterly and annual Budget analysis for the Adoption Center alongside the Vice President.
- Oversee per diem and temporary employees’ accurate payroll from external vendors such as Forum/HireArt.
- Manage deposits and financial transactions for the department by generating expense reports, check requests and ensuring accuracy in the daily deposit by working in tandem with the Revenue team.
- Reconcile the company credit card and make sure all purchases are being coded to the correct budgets in the department.
- Oversee the ordering processes for all teams and staff at the Adoption Center.
- Support vendor relations by serving as the point-person for Procurement, completing timely payments to them and identifying new cost-effective vendors with superior products.
- Ensure that any GL-code reclassifications are done to have the most accurate budget reflected annually.
- Assist with the annual Internal Audit Department’s petty cash audit.
- Process all foster, volunteer and adoption reimbursements/refunds.
- Monitor department’s revenues and expenses and ensure our departmental resources are used effectively and efficiently.
- Initiate annual equipment refreshes for technical equipment in collaboration with the IT department and schedule installation of these devices for Adoption Center employees.
- Manage building improvements and furniture upgrades for the Adoption Center.
- Support hiring planning and execution for other teams.
Store Manager
Boyar Gifts
03.2018 - 07.2019
- Oversee daily operations of the gift store, ensuring a high level of customer satisfaction and operational efficiency.
- Manage inventory, ensuring products are stocked, ordered, and displayed according to store needs and trends.
- Supervise and train staff, providing guidance on customer service, sales techniques, and product knowledge.
- Create and implement store promotions, events, and seasonal displays to increase sales and customer engagement.
- Monitor sales performance, track key metrics, and implement strategies to meet or exceed sales goals.
- Handle cash management, including processing transactions, balancing registers, and preparing deposits.
- Maintain store cleanliness and organization to provide a welcoming and visually appealing environment for customers.
- Develop and manage the store’s budget, ensuring cost-effective operations while maintaining quality standards.
- Address customer inquiries, resolve complaints, and ensure a positive shopping experience.
- Coordinate with vendors and suppliers to ensure timely delivery of products and manage returns or exchanges as needed.
- Assist with store marketing initiatives, including social media promotion and local partnerships to drive traffic.
- Ensure compliance with store policies, safety regulations, and loss prevention procedures.
- Track and report on inventory levels, conducting regular audits to minimize shrinkage and ensure stock accuracy.
- Plan and schedule staff shifts, ensuring adequate coverage during peak hours and holidays.
Assistant Pharmacy Manager
Pro-Health Pharmacy
03.2017 - 02.2018
- Supervise pharmacy technicians and staff, providing training, support, and guidance on pharmacy procedures and regulations.
- Assist in managing inventory, including ordering, receiving, stocking, and monitoring the expiration of pharmaceutical products.
- Provide consultations to patients on proper medication usage, dosage instructions, and potential side effects.
- Manage prescription filling process, ensuring compliance with legal and regulatory requirements.
- Handle patient inquiries and concerns, providing professional advice and ensuring satisfaction with services.
- Ensure pharmacy complies with all local, state, and federal regulations, including maintaining proper documentation.
- Assist with maintaining and updating pharmacy records, including patient profiles, prescription logs, and insurance information.
- Coordinate with healthcare providers to clarify prescriptions and resolve any discrepancies.
- Process and verify insurance claims, ensuring accuracy and prompt resolution of any issues.
- Assist in implementing and maintaining safety protocols and procedures to ensure a safe environment for both patients and staff.
- Manage and monitor the pharmacy’s budget, including overseeing financial transactions, cash handling, and expense reporting.
- Lead inventory audits and help identify opportunities for cost reduction while maintaining product availability.
- Ensure proper storage and disposal of medications according to safety and regulatory guidelines.
Nursing Student Clinical Rotations
Coney Island Hospital, Elmhurst Hospital, Maimonides Medical Center
01.2016 - 01.2018
- Provided direct patient care under supervision, assisting with assessments, vital signs, medication administration, and daily patient needs.
- Developed strong bedside manner and communication skills through patient and family interactions.
- Gained experience in client-facing situations, building confidence in patient advocacy, education, and emotional support.
- Collaborated with healthcare teams to implement care plans and ensure high-quality patient outcomes.
Part-Time Pharmacy Technician
Pro-Health Pharmacy
03.2017 - 07.2017
- Supervise pharmacy technicians and staff, providing training, support, and guidance on pharmacy procedures and regulations.
- Assist in managing inventory, including ordering, receiving, stocking, and monitoring the expiration of pharmaceutical products.
- Provide consultations to patients on proper medication usage, dosage instructions, and potential side effects.
- Manage prescription filling process, ensuring compliance with legal and regulatory requirements.
- Handle patient inquiries and concerns, providing professional advice and ensuring satisfaction with services.
- Ensure pharmacy complies with all local, state, and federal regulations, including maintaining proper documentation.
- Assist with maintaining and updating pharmacy records, including patient profiles, prescription logs, and insurance information.
- Coordinate with healthcare providers to clarify prescriptions and resolve any discrepancies.
- Process and verify insurance claims, ensuring accuracy and prompt resolution of any issues.
- Assist in implementing and maintaining safety protocols and procedures to ensure a safe environment for both patients and staff.
- Manage and monitor the pharmacy’s budget, including overseeing financial transactions, cash handling, and expense reporting.
- Lead inventory audits and help identify opportunities for cost reduction while maintaining product availability.
- Ensure proper storage and disposal of medications according to safety and regulatory guidelines.
Reception Manager
Choice of Dental Care
02.2016 - 03.2017
- Manage daily operations of the front desk, ensuring smooth patient flow and efficient scheduling.
- Supervise and train reception staff, providing guidance on patient interactions, phone etiquette, and office procedures.
- Handle patient inquiries and concerns, providing excellent customer service in person and over the phone.
- Coordinate patient appointments, confirm schedules, and manage appointment reminders to minimize no-shows.
- Maintain accurate patient records in the practice management system, ensuring compliance with privacy regulations.
- Process patient billing and insurance claims, including verifying coverage and handling insurance inquiries.
- Oversee patient check-in and check-out processes, ensuring a seamless experience and proper documentation.
- Ensure the front desk area is organized, stocked with necessary supplies, and presents a welcoming environment.
- Collaborate with dental providers and office staff to ensure efficient patient care and timely communication.
- Manage office communications, including phone calls, emails, and faxes, directing them to the appropriate departments.
- Handle daily financial transactions, including copays and payment processing, while maintaining accurate records.
- Assist with managing office inventory, ordering supplies, and ensuring timely restocking.
- Implement and maintain office policies and procedures to enhance operational efficiency and compliance.
- Ensure that all patient interactions align with the practice’s standards for professionalism and care.
- Support marketing and patient outreach efforts, including scheduling follow-up visits and promoting office services.
- Monitor and track patient satisfaction, implementing improvements based on feedback.
Front Desk Manager
Vanguard Dermatology
01.2015 - 02.2016
- Greet and check in patients, verify personal and insurance information, and ensure accurate medical records in compliance with HIPAA guidelines.
- Manage appointment scheduling and coordinate follow-up appointments, ensuring optimal patient flow and minimal wait times.
- Process patient payments, co-pays, and handle billing inquiries, maintaining accurate financial records and receipts.
- Verify insurance coverage, submit pre-authorizations, and handle claims for dermatology services, ensuring timely processing.
- Answer phone calls and emails, address patient questions, and provide general information regarding dermatological treatments and procedures.
- Maintain and update patient files in the electronic health record (EHR) system, ensuring data accuracy and confidentiality.
- Prepare patient intake forms, review medical histories, and update patient information prior to each visit.
- Send appointment reminders and confirmations to reduce no-show rates and improve office efficiency.
- Collaborate with dermatologists and medical staff to ensure timely patient care and communicate any special patient needs.
- Assist in managing medical office inventory, ordering necessary supplies and ensuring the clinic is well-stocked.
- Handle patient concerns and resolve scheduling conflicts or issues with professionalism and courtesy.
- Provide administrative support, including filing, data entry, and maintaining organized patient records and treatment documentation.
- Stay updated on dermatology treatments, procedures, and common terminology to assist patients effectively and efficiently.
- Coordinate and manage patient referrals to other specialists or labs as needed based on dermatology treatment plans.
- Ensure a clean and welcoming environment for patients, including the front desk area and waiting room.
Education
Bachelor of Science - Health Services Administration
New York City College of Technology
Brooklyn, NYAssociate of Science - Liberal Arts & Sciences -Minor in African Studies
New York City College of Technology
Brooklyn, NYSkills
- Bilingual - Fluent in English and Russian, with strong communication skills in both languages
- Exceptional Organizational Skills - Ability to manage multiple tasks, prioritize effectively, and maintain order in fast-paced environments
- Analytical and Adaptable - Skilled at analyzing and re-prioritizing assignments based on shifting priorities and deadlines
- Problem-Solving - Proactive and quick to react positively and efficiently to challenges, ensuring minimal disruption
- Thrives in Fast-Paced Environments - Comfortable working under pressure while maintaining high performance and attention to detail
- Strong Multi-tasking Ability - Capable of managing several tasks simultaneously without compromising quality or focus
- Deadline-Oriented - Experienced in meeting tight deadlines in high-volume, fast-paced work settings
- Leadership and Coaching - Trusted to train and mentor staff, fostering a collaborative and productive team environment
- Team-Oriented - Clear, respectful, and effective communicator, fostering positive relationships across all levels of staff
- Comprehensive Knowledge of Office Operations - In-depth understanding of front desk and office processes, ensuring smooth day-to-day operations
- Quick Learner: Able to grasp complex concepts and adapt quickly to new situations, tools, or procedures
- Process Implementation - Reliable in effectively implementing new procedures to improve workflow and operational efficiency
- Time Management -Excellent ability to prioritize and manage time to meet deadlines and organizational goals
Certification
- Professional Administrative Certificate of Excellence (PACE) – 2025-06
- Fear Free Veterinary & Shelter Certifications – 2019-08
- Screening, Brief Intervention and Referral to Treatment Course (SBIRT)– 2017-11
Timeline
Manager, Administration
ASPCA: American Society for the Prevention of Cruelty to Animals
07.2019 - Current
Store Manager
Boyar Gifts
03.2018 - 07.2019
Assistant Pharmacy Manager
Pro-Health Pharmacy
03.2017 - 02.2018
Part-Time Pharmacy Technician
Pro-Health Pharmacy
03.2017 - 07.2017
Reception Manager
Choice of Dental Care
02.2016 - 03.2017
Nursing Student Clinical Rotations
Coney Island Hospital, Elmhurst Hospital, Maimonides Medical Center
01.2016 - 01.2018
Front Desk Manager
Vanguard Dermatology
01.2015 - 02.2016
Bachelor of Science - Health Services Administration
New York City College of Technology
Associate of Science - Liberal Arts & Sciences -Minor in African Studies
New York City College of Technology
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