Danielle Orosco
Colorado Springs,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Teller
Ent Credit Union
09.2024 - Current
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Shift Lead
Poor Richard's Restaurant
09.2023 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Personal Shopper
Sam's Club
05.2023 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Night Shift Lead
Pet Supplies Plus
12.2020 - 09.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
Education
Bachelor of Arts - Theater Arts
University of Colorado At Colorado Springs
Colorado Springs, CO12-2020
Skills
- Cross Disciplinary Contract Work as a Backstage Technician at the Colorado Springs Fine Arts Center
- Multitasking Abilities
- Flexible and adaptable
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Exceptional Customer Service
Timeline
Teller
Ent Credit Union
09.2024 - Current
Shift Lead
Poor Richard's Restaurant
09.2023 - 09.2024
Personal Shopper
Sam's Club
05.2023 - 08.2023
Night Shift Lead
Pet Supplies Plus
12.2020 - 09.2022
Bachelor of Arts - Theater Arts
University of Colorado At Colorado Springs
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