Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Ortega

Santa Maria,CA

Summary

Dynamic retail professional with extensive experience at Boot Barn, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective inventory control and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and fostering a positive work environment, driving sales through strategic merchandising.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Boot Barn
08.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Boot Barn
05.2022 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Store Manager

Ross
08.2013 - 08.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Education

High School Diploma -

Santa Maria High School
Santa Maria, CA
06.2005

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Team building and leadership
  • Stock management
  • Employee scheduling
  • Hiring and training
  • Pricing and markdowns

Timeline

Assistant Store Manager

Boot Barn
08.2024 - Current

Store Manager

Boot Barn
05.2022 - 08.2024

Assistant Store Manager

Ross
08.2013 - 08.2018

High School Diploma -

Santa Maria High School

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