Danielle Ostrander
Temecula,CA
Summary
Dynamic professional with extensive experience at U.S. Bank and McDonald's, excelling in customer service and team leadership. Proven track record in performance improvement and budget development, fostering a positive work environment while resolving complex issues. Strong communicator with critical thinking skills, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
US Bank
11.2023 - Current
- Displays strong critical thinking skills and communicates effectively
- Engaging with coworkers and encouraging my team members to be engaged
- Managed inbound calls related to total loss claims, ensuring accurate documentation
- Acted as a primary point of contact for unsatisfied or escalated customers, resolving complex issues with professionalism and efficiency.
- Collaborated with internal departments to expedite claim resolutions and improve customer satisfaction
Customer Service Representative
U.S. Bank
01.2022 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Manage and update databases with notes for each customer.
- Researches and resolves complex inquires/disputes.
General Manager
McDonald’s
01.2021 - 12.2021
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training and schedules.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Resolved customer complaints.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Used POS system to enter orders, process payments and issue receipts.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer
Department Manager
McDonald’s
01.2018 - 12.2020
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Established and maintained client rapport by utilizing quality customer service.
- Motivated employees through special events, incentive programs and constructive feedback.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Data Entry Clerk
Argame Credit
12.2016 - 10.2018
- Scanned documents and saved in database to keep records of essential organizational information.
- Obtained scanned records and uploaded into database.
- Completed data entry tasks with accuracy and efficiency.
Shift Manager
McDonald’s
05.2007 - 01.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Crew Person
McDonald’s
05.2005 - 05.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Manage and update databases with notes for each customer.
- Researches and resolves complex inquires/disputes.
Education
Bachelor of Hamburgerology - Restaurant Management
McDonald's Hamburger University
Chicago, IL05.2021
High School Diploma -
Grossmont High School
La Mesa, CA06.2007
Skills
- Team Leadership
- Training and Development
- Performance improvement
- Employee scheduling
- Budget development
- Operations management
- People Management
- Recruitment
- Upbeat and Positive Personality
- Customer Service
- Excellent Communication
- Organization and Time Management
- Critical Thinking
Timeline
Customer Support Specialist
US Bank
11.2023 - Current
Customer Service Representative
U.S. Bank
01.2022 - 11.2023
General Manager
McDonald’s
01.2021 - 12.2021
Department Manager
McDonald’s
01.2018 - 12.2020
Data Entry Clerk
Argame Credit
12.2016 - 10.2018
Shift Manager
McDonald’s
05.2007 - 01.2018
Crew Person
McDonald’s
05.2005 - 05.2007
Bachelor of Hamburgerology - Restaurant Management
McDonald's Hamburger University
High School Diploma -
Grossmont High School
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