Danielle Ouellette
Fort Benning,GA
Summary
Proven track record in enhancing office efficiencies and customer relationships. Skilled in data entry and office administration, I excel in optimizing workflows and improving client satisfaction. Demonstrated ability to maintain confidentiality and manage sensitive information, achieving significant improvements in data management and customer service.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Christopher K Tidwell - Critical & Pulmonary Care
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
Ashley Outlet
07.2021 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Associate Team Leader
H&R Block
12.2020 - 04.2021
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
- Optimized resource allocation by regularly reviewing project requirements and reallocating resources based on changing priorities or constraints.
- Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
Radiology Secretary
Midstate Medical Center-Radiology Associates
09.2018 - 07.2020
- Increased overall department efficiency with meticulous handling of insurance authorizations and billing procedures.
- Assisted in streamlining the referral process between physicians'' offices and the Radiology Department for increased productivity.
- Coordinated closely with other healthcare professionals to facilitate seamless transfer of patient data for comprehensive care.
- Supported radiology department by maintaining clean and organized workspaces for optimal functionality.
Sales Associate - Key Holder
Harris Jewelry
04.2012 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Mark T Sheehan
Wallingford, CT06.2007
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Christopher K Tidwell - Critical & Pulmonary Care
03.2024 - Current
Office Manager
Ashley Outlet
07.2021 - 01.2024
Associate Team Leader
H&R Block
12.2020 - 04.2021
Radiology Secretary
Midstate Medical Center-Radiology Associates
09.2018 - 07.2020
Sales Associate - Key Holder
Harris Jewelry
04.2012 - 02.2018
High School Diploma -
Mark T Sheehan
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