Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Overson

Enoch,UT

Summary

With a proven track record at Loves Travel Stop, I excel in customer interaction and operational standards, enhancing guest experiences through exceptional service and cleanliness. My leadership in mentoring teams and streamlining processes showcases my strong work ethic and teamwork skills, significantly boosting customer retention and satisfaction.

Overview

30
30
years of professional experience

Work History

Restaurant Team Member

Loves Travel Stop
03.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Developed strong rapport with regular customers, contributing to increased repeat business.

Business Owner

Self Owned
01.2015 - Current
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Cashier Assistant

Shell Gas Station
06.2018 - 02.2022
  • Bagged items securely to minimize breakages and reduce losses.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.

Assistant Store Manager

Shell Gas Station
08.2011 - 02.2013
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Created and maintained safe and secure work environments for employees.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

CNA

Emerald Pointe
03.2004 - 01.2005
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Supported needs of [Number]+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

CNA Student

Kolob Care and Rehabilitation of Cedar City
10.2001 - 04.2002
  • Provided accurate documentation of patient information, contributing to efficient care coordination.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.

Cashier Assistant

Jenkins Oil Co
08.2000 - 09.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.

Restaurant Worker

Hermies Drive In
07.1997 - 04.1998
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.

Housekeeping Aide

Holiday Inn
01.1995 - 01.1996
  • Changed bed linens and collected soiled linens for cleaning.
  • Prepared rooms with top-notch standards every time.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed soiled sheets, washcloths and towels.

Education

GED -

Cedar High School
703 W 600 S

Skills

  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Taking Orders
  • Food Preparation
  • Cleanliness standards
  • Order Taking
  • Cash handling expertise
  • Food safety knowledge
  • Kitchen Support
  • Cleaning techniques
  • Verbal and written communication
  • Guest experiences
  • Hygiene practices
  • Supply Restocking
  • Food presentation
  • Operational standards
  • Operations and procedural knowledge
  • Food safety measures
  • Menu Memorization
  • Upselling strategies
  • Table Setting
  • Reheating and cooldown procedures
  • Cross-training
  • Food allergy awareness
  • Salad and sandwich assembly
  • Food safety procedures
  • Cash Handling
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Quality Control
  • Food safety practices
  • Suggestive Selling
  • Ordering Procedures

Timeline

Restaurant Team Member

Loves Travel Stop
03.2022 - Current

Cashier Assistant

Shell Gas Station
06.2018 - 02.2022

Business Owner

Self Owned
01.2015 - Current

Assistant Store Manager

Shell Gas Station
08.2011 - 02.2013

CNA

Emerald Pointe
03.2004 - 01.2005

CNA Student

Kolob Care and Rehabilitation of Cedar City
10.2001 - 04.2002

Cashier Assistant

Jenkins Oil Co
08.2000 - 09.2001

Restaurant Worker

Hermies Drive In
07.1997 - 04.1998

Housekeeping Aide

Holiday Inn
01.1995 - 01.1996

GED -

Cedar High School

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Danielle Overson