Danielle Overstreet Hayes
Evansville,IN
Summary
Seasoned Investor Relations Specialist, Pre-Closing Specialist, Loan Operations Processor II, and Escrow Specialist with extensive experience in collecting required documentation, following up on all requests/inquiries, performing research on loan items, providing proactive customer service, and analyzing financial documents. Substantial experience in monitoring/reconciling accounts, analyzing loan files, mentoring newly hired team members, meeting established deadlines, and complying with all policies/procedures. Continually exceeds expectations by building strong relationships and works well with people at all levels of the organization including management, staff, and clients.
Overview
10
10
years of professional experience
Work History
Investor Relations Specialist
Greater Commercial Lending
09.2023 - Current
- Prepare investor and participant remittances, and ensure accurate and timely corresponding reporting.
- Collaborate with the Construction team to organize and communicate with participants regarding construction draws and other advances.
- Service investor and participation portfolios, including both legacy and newly originated syndicated loans, in compliance with loan sale agreements and participant agreement terms.
- Support other departments by ensuring investor and participant modifications and renewals are accurately processed.
- Assist the Syndication Department with loan sales and participant settlement transactions, ensuring accurate distribution of settlement funds.
- Understand and apply statutory and regulatory compliance matters related to investor and participant transactions.
- Work with government guarantee agencies, including the USDA and SBA, to ensure proper handling of related loan transactions.
- Address inquiries from borrowers, lenders, and other internal and external stakeholders in a timely and professional manner, ensuring clarity and satisfaction.
- Facilitate secondary market note sales, ensuring proper documentation, reporting, and communication to all involved parties.
Investor Relations Specialist III
Old National Bank
Evansville, IN
01.2023 - 09.2023
- Performs daily and monthly remittances to investors including reconciliation of wires from the previous day
- Responsible for daily investor transfers for all loans sold on the secondary market
- Identifies, analyzes, and resolves accounting differences on a monthly basis and clears reporting differences between investors ensuring loans are in sync
- Performs maintenance as requested and required for an existing portfolio of participations, SBA loans, Guidance, and Advise Lines, Letters of Credit, Treasury Swaps, and Capital and Foreign Markets deals as necessary
- Maintains and reconciles and reports legacy PPP portfolio
- Liaises between syndicated loan participants, customers, and lenders to ensure proper funding and remittance of new and renewed loans
- Works with the Construction Management team to obtain approval for construction draws, process disbursements, and set up wires to participants in timely manner
Commercial Pre-Closing Specialist
Old National Bank
Evansville, IN
07.2021 - 12.2022
- Insured Closing Coordination: Played a pivotal role in managing insured closings, ensuring all conditions precedent to closing were met, and that the transaction was completed in full compliance with relevant regulations.
- Loan Document Creation: Led the preparation and creation of loan documents, ensuring accuracy, adherence to insurance requirements, and coordinating with parties involved to ensure proper documentation.
- Pre-Closing Coordination: Ordered appraisals, completed environmental due diligence, and worked closely with Relationship Managers and the Credit team to verify conditions, ensuring alignment with loan agreements and insurance requirements.
- Underwriting Preparation: Gathered and verified necessary information to complete loan applications, preparing them for a smooth transition to the underwriting phase.
- Pipeline Management: Managed a pipeline of deals at various stages of completion, ensuring smooth transitions through each phase, and proactively addressing any issues to maintain progress.
- Collateral and Liens Management: Ensured that proper liens were placed on collateral to secure the loan, protecting both the lender’s and insured parties’ interests.
- Post-Closing Fund Disbursement: Oversaw the timely and accurate disbursement of funds post-closing, ensuring that all financial transactions adhered to the agreed-upon terms and regulatory protocols.
- Documentation Review: Thoroughly reviewed entity documents, title work, and loan requests, ensuring accurate entry into the CML system while aligning with insured closing standards.
- Regulatory Compliance: Prepared loan instructions, ensuring compliance with all insurance requirements, and facilitated smooth data entry for timely loan processing.
Loan Operations Processor II
Old National Bank
Evansville, IN
06.2019 - 07.2021
- Processed Trustee payments, completed commercial construction requests, and oversaw account set-ups/cancellations
- Input/verified new commercial loans and renewals, maintained the inbox, and efficiently processed all requests received
- Reconciled/balanced SBA monthly general ledgers, input guidance lines, and processed charge-off requests as needed
- Monitored activities by reviewing all documents, records, and timeframes in addition to working database activities
- Serviced trustee accounts and conducted a complete review of files to ensure timeframes and guidelines had been met
- Efficiently aided with the preparation of financial statements, notes, disclosures, schedules, annual audits, and new requests
Escrow Specialist
Old National Bank
04.2018 - 06.2019
- Reviewed daily, weekly, and monthly reports to verify the accuracy of escrow accounts according to all specifications
- Validated, processed, and reconciled all tax and insurance disbursements before renewal dates to ensure compliance
- Clarified escrow shortages and payment changes to customers, relationship managers, as well as special asset officers
- Processed consumer insurance claims and employed outside tax/flood vendors to remit various payments when needed
- Analyzed contracts and other legal documents for any errors or omissions and reviewed loan applications to assess risk
Mortgage Loan Servicing Specialist
Old National Bank
Evansville, IN
11.2017 - 04.2018
- Efficiently prepared documentation for mortgage modifications as well as completed the daily Unapplied Funds report
- Researched/reconciled posting rejects, managed wire transfers for loan payoffs, and reviewed documents for accuracy
- Verified loan application information, processed necessary paperwork, and filed borrower with accurate departments
- Maintained, managed, and tracked pending loan documents and performed final checklist sign off of all credit reports
- Determined the amount due from federally insured loans through the use of FHA guidelines covering reimbursement
- Negotiated modifications, hardships, and short sales and reviewed mortgage accounts that were in need of modification
Regional Commercial Credit Administrative Assistant
First Financial Bank
Evansville, IN
04.2017 - 08.2017
- Continuously met with clients to obtain relevant financial information to determine needed cash management products
- Provided portfolio management support to lenders to ensure that the credit quality goals and deadlines were always met
- Supported various commercial lenders by maintaining a working knowledge of lending workflows and specifications
- Prepared wire transfer requests to the accounts payable department for processing and attended loan closings when needed
- Collaborated with other banks and title companies to obtain payoff quotes and submitted relevant loan documentation
- Updated loan models supported management by overseeing file organization strategies, and handled client requests
Loan Operations Specialist-Quality Control
United Fidelity Bank
03.2016 - 04.2017
Loan Review Specialist
First Federal Savings Bank
10.2014 - 03.2016
Education
Accelerated Bachelor of Science - Business Administration
University of Southern Indiana
10.2023
Associate Degree - Business Administration
Ivy Tech Community College
12.2021
Skills
- Collecting required documentation
- Reviewing and analyzing complex loan files
- Mentoring newly hired team members
- Following up on requests and inquiries
- Performing research on syndicated loan items
- Effective communication with participant banks
- Delivering accurate and timely work product
- Strategically meets established deadlines
- Analyzing Transaction and Financial Documents
- Compliance with policies and procedures
- Monitoring and reconciling accounts
Timeline
Investor Relations Specialist
Greater Commercial Lending
09.2023 - Current
Investor Relations Specialist III
Old National Bank
01.2023 - 09.2023
Commercial Pre-Closing Specialist
Old National Bank
07.2021 - 12.2022
Loan Operations Processor II
Old National Bank
06.2019 - 07.2021
Escrow Specialist
Old National Bank
04.2018 - 06.2019
Mortgage Loan Servicing Specialist
Old National Bank
11.2017 - 04.2018
Regional Commercial Credit Administrative Assistant
First Financial Bank
04.2017 - 08.2017
Loan Operations Specialist-Quality Control
United Fidelity Bank
03.2016 - 04.2017
Loan Review Specialist
First Federal Savings Bank
10.2014 - 03.2016
Accelerated Bachelor of Science - Business Administration
University of Southern Indiana
Associate Degree - Business Administration
Ivy Tech Community College
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