Danielle Overton
North Charleston,SC
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Blue World Pools. Excels in client relationship building and organizational skills, leading to significant improvements in workflow efficiency and service delivery. Demonstrates exceptional communication and multitasking abilities, driving positive outcomes and exceeding client expectations.
Overview
16
16
years of professional experience
Work History
Pool Rep
Blue World Pools
05.2024 - Current
- Enhanced company reputation by providing exceptional customer service and support
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Lead Photographer
Dee Kine Shells
05.2013 - Current
- Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail.
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
- Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.
Medical Assistant
California Orthopedic
06.2018 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Food and Beverage Management
Radisson
05.2008 - 10.2011
- Championed excellence in all aspects of food and beverage management, earning numerous industry accolades for outstanding achievement.
- Increased sales of food and beverages by upselling menu items during interactions with guests.
- Increased efficiency in meal service by streamlining food preparation processes and improving time management
- Reduced food waste by implementing proper inventory management and portion control techniques.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Upheld company standards of excellence
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Carried out food items, sat customers and brought beverages to tables to help fellow wait staff.
- Collaborated with other departments to ensure seamless coordination of club events, including food and beverage services and facility preparation.
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Maintained an organized filing system for invoices, receipts, purchase orders, and other essential documents related to the food and beverage department.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Handled high volume orders efficiently to ensure prompt delivery of food and beverages.
Education
Associate Degree - Medical Assisting
Sanford-Brown College - Pittsburgh
Pittsburgh, PA05.2008
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Paperwork Processing
- Telephone reception
- Client Service
- Sales Support
- Market Research
- Lead prospecting
- Product or Service expertise
- Up-selling strategies
- Contract Negotiations
- Excellent Communication
- Multitasking
- Attention to Detail
- Organizational Skills
- Time Management
- Decision-Making
- Active Listening
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
Timeline
Pool Rep
Blue World Pools
05.2024 - Current
Medical Assistant
California Orthopedic
06.2018 - 08.2020
Lead Photographer
Dee Kine Shells
05.2013 - Current
Food and Beverage Management
Radisson
05.2008 - 10.2011
Associate Degree - Medical Assisting
Sanford-Brown College - Pittsburgh
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