Danielle Overton

• Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
• Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Assisted customers with order placement, returns, exchanges, and refunds.

• Delivered packages safely even during adverse weather conditions.
• Facilitated communication between the kitchen and the dining staff to enhance guest experience.
• Provided exceptional customer service, responding promptly to requests and concerns.
• Communicated with restaurant staff upon arrival at pickup location in order to confirm order details and ensure accurate delivery of items.
• Effectively multitasked within fast-paced environment.
• Greeted guests with friendliness and professionalism.

• Achieved cost-savings by developing functional solutions to problems.
• Updated and maintained databases with current information.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Updated and maintained databases with current information.

• Developed strategic plans to increase profitability and efficiency.
• Analyzed industry trends to develop competitive strategies.
• Implemented campaigns and promotions to help with developing goods and services.
• Maintained relationships with existing clients by providing superior customer service.
• Created effective business plans to focus strategic decisions on long-term objectives.

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Registered new patients into practice management software program accurately entering demographic information.

Achieved advanced education in the field of medicine from a reputable establishment.