Danielle Pacheco
El Centro,CA
Summary
Dedicated employee with excellent experience in customer service industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk
Hampton Inn By Hilton
05.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Agent
Fairfield By Marriott
05.2023 - 11.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Cashier Assistant
JCPenney
09.2021 - 12.2021
- Met customer needs through polite, friendly, and attentive service.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - History
SDSU
San Diego, CA05.2021
Skills
- Hospitality Service
- Front Desk Operations
- Researching Skills
- Sensitive Information Handling
- Microsoft Windows
- Issue Handling
- Verbal and Written Communication
- Time Management
Languages
English
Native or Bilingual
References
Robert Ram
General Manager at Hampton Inn
(760) 604-2934
Celeste Fuentes
General Manager at FairField Inn
(760) 554-6617
Cindy Fierro
General Manager at JCPenney
(760) 482-0089
Timeline
Front Desk
Hampton Inn By Hilton
05.2023 - Current
Front Desk Agent
Fairfield By Marriott
05.2023 - 11.2023
Cashier Assistant
JCPenney
09.2021 - 12.2021
Bachelor of Arts - History
SDSU