Danielle Palacios
Elk City,OK
Summary
Results-driven customer service professional with a strong background in diverse industries – including hospitality, call centers, billing, and virtual reception – currently certifying in Data Analytics. Proven track record of enhancing operational efficiency and customer satisfaction at Domino's Pizza, showcasing strong analytical problem-solving and teamwork skills. Excelled in roles requiring attention to detail, research, and data analysis, leading to a 25% increase in on-time payments and a 40% reduction in billing errors.
Overview
3
3
years of professional experience
Work History
GMIT
Domino's Pizza
10.2024 - Current
- Reduced food waste by 18% and inventory costs by 12% by performing daily checks, adjusting orders, and improving stock rotation.
- Resolved customer complaints to satisfaction, increasing repeat business and reducing complaints by 25% through team communication improvements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved product consistency and reduced customer complaints by 25% by implementing regular quality inspections, providing additional training, and monitoring team performance.
Cashier
Spring Creek BBQ
03.2024 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs in excess of 5-10 hours per week.
- Reduced wait times by 15% and improved customer satisfaction, leading to positive feedback and increased repeat business.
- Achieved 99% accuracy in cash handling for six consecutive months, reducing discrepancies and improving financial accuracy.
- Improved overall service efficiency, reducing order fulfillment times by 20% and enhancing team workflow during high-volume periods.
Billing Specialist
VXI Global Solutions LLC
02.2022 - 04.2023
- Resolved 95% of billing disputes within 30 minutes by investigating discrepancies and improving internal coordination, reducing escalations by 30%.
- Increased on-time payments by 25% by providing clear payment guidance and setting up automated reminders, lowering late payment complaints by 15%.
- Retained 85% of at-risk customers by proactively addressing billing concerns and offering personalized solutions, boosting overall retention rates by 12%.
- Reduced billing errors by 40% by auditing records for accuracy and escalating discrepancies to ensure timely and accurate statements.
Education
Certificate - Data Analytics
Google
Remote01-2025
Associate of Applied Science - Culinary Arts
The Art Institutes of Charlotte
Charlotte, NC07-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Data visualization and presentations
- Data analysis
- Excel functions
- SQL
- Data cleaning
- SQL databases
Accomplishments
- Promoted from Entry Level to Account Manager in 4 weeks in October 2023 due to performance.
- Achieved 'Top 3%' in August 2023 out of 2,000 other agents at other locations, also #1 in the center.
- Received "Top 10 Agent" award in June 2022 for outstanding performance among the entire call center of 400+ representatives.
- Achieved high customer satisfaction ratings consistently for delivering exceptional service and resolving issues promptly, with an average rating of 95% approval.
- Recognized for providing effective technical support, leading to improved customer experience and increased customer retention.
- Successfully trained and mentored new employees, contributing to their professional growth and ensuring a knowledgeable and efficient team.
Timeline
GMIT
Domino's Pizza
10.2024 - Current
Cashier
Spring Creek BBQ
03.2024 - 08.2024
Billing Specialist
VXI Global Solutions LLC
02.2022 - 04.2023
Certificate - Data Analytics
Google
Associate of Applied Science - Culinary Arts
The Art Institutes of Charlotte
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