Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Work Availability
Software
Timeline
Hi, I’m

Danielle Papes

Kenosha,United States
Danielle Papes

Summary

Personable and outgoing US Navy Veteran and Market Specialist with 8 years of experience in marketing and sales settings. Expert at representing products and delivering training presentations to small or large groups. I am a person who has excellent customer service skills and is always up for tackling new challenges. Having a refined skill set brings customer-centric mindfulness that enables firms to innovate and thrive. Having intellectual curiosity also drives me to be a lifelong learner. Specialties include: Account Management, Customer Service, Management Strategy, Customer, Partner, and Client Relations, Training, and Public Speaking

Overview

15
years of professional experience
9

Certifications

Work History

Landmark Health

Community Health Advocate
07.2023 - Current

Job overview

  • Enrolled over 600 members into Landmark Health Program
  • Identify innovative strategies to enroll patients in Landmark Health Program
  • Develop relationships between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
  • Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers; including preparation and delivery of presentations on Landmark's services
  • Uses critical thinking skills to create outreach strategies to maximize patient awareness and registration into Landmark's program
  • Successfully meet and/or exceed engagement monthly targets
  • Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members.

Media Star Promotions

Market Specialist
07.2021 - 02.2023

Job overview

  • Managed customer engagement, brand awareness, and brand loyalty through event, nightlife, and retail environments for experiential marketing
  • Increased quarterly brand sales from 19% to 46%
  • Lead customers through funnel, from unaware consumers to devoted fans
  • Develop responses to customer feedback in compliance with FDA engagement guidelines
  • Deliver education to build excitement around brands
  • Communicated product information with confidence and educated consumers about each company.

Premier Inc.

Intake Specialist
11.2020 - 08.2021

Job overview

  • Maintained customer satisfaction by forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Updated account information to maintain customer records
  • Trained staff on operating procedures and company services.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
  • Assisted clients with complex situations by providing clear guidance on intake processes and available services, resulting in increased understanding and engagement.

Cleveland Clinic

Patient Services Specialist
02.2019 - 11.2020

Job overview

  • Took copayments and compiled daily financial records for over 3,000 patients
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity, and collection standards for registrations and insurance verifications
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Facilitated communication between patients and various departments and staff
  • Offered simple, clear explanations to help clients and families understand hospital policies.

Drybar

Sales And Marketing Representative
12.2018 - 03.2020

Job overview

  • Developed and executed marketing programs and general business solutions, resulting in increased company exposure, customer traffic, and elevated sales numbers by 27%
  • Directed hiring, training, and performance evaluations for marketing and sales staff and supervised daily activities
  • Engaged with customers to build rapport and loyalty
  • Trained and developed new hires in company processes, Salesforce software, product knowledge, customer service and selling techniques
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.

CLE Solutions & In Touch Industries

Sales And Marketing Specialist
01.2016 - 12.2018

Job overview

  • Provided high-quality consulting services in digital marketing and creative branding space for companies looking to build stronger brands or create distinct online presence
  • Maximized customer online presence through creative design and marketing solutions
  • Leveraged cutting-edge technology and engaged in aggressive digital marketing strategies
  • Worked with clients to deliver solutions that increased overall consumer engagement and maximized ROI by 33%.

US Navy

Quartermaster, Training Petty Officer, Work Center Supervisor
12.2008 - 01.2016

Job overview

  • Mentored and supervised over 320 sailors, providing positive guidance for professional and personal development
  • Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response
  • Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress
  • Plotted and corrected charts and publications
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Established personnel qualifications and coordinated onboarding activities
  • Adjusted instructional strategies according to student needs and understanding of material.

Education

Herzing University
Madison, WI

Bachelor of Science from Health Information Management
05.2025

University Overview

Wake Technical Community College
Raleigh, NC

Associate of Science from Health and Fitness Science
01.2019

University Overview

Polaris Career Center
Middleburg Heights, OH

EMT from Emergency Medical Technology/Technician (EMT Paramedic)
06.2008

University Overview

Midpark High School
Middleburg Heights, OH

High School Diploma from General Studies
06.2008

University Overview

Skills

  • Community-based resources
  • Report Preparation
  • HIPAA Guidelines
  • Organized and detail-oriented
  • Resource advocacy
  • Team assignments
  • Public outreach
  • Health Promotion
  • Ubiquity Software

Websites

Certification

  • Six Sigma: Green Belt
  • First Aid & CPR
  • Cycle Instructor Certification (CIC)
  • Creating a Connection Culture
  • Talent Sourcing

Personal Information

Personal Information
Title: Value-based Care | Community Health Advocate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

Ubiquity

Microsoft

Timeline

Community Health Advocate
Landmark Health
07.2023 - Current
Market Specialist
Media Star Promotions
07.2021 - 02.2023
Intake Specialist
Premier Inc.
11.2020 - 08.2021
Patient Services Specialist
Cleveland Clinic
02.2019 - 11.2020
Sales And Marketing Representative
Drybar
12.2018 - 03.2020
Sales And Marketing Specialist
CLE Solutions & In Touch Industries
01.2016 - 12.2018
Quartermaster, Training Petty Officer, Work Center Supervisor
US Navy
12.2008 - 01.2016
Herzing University
Bachelor of Science from Health Information Management
Wake Technical Community College
Associate of Science from Health and Fitness Science
Polaris Career Center
EMT from Emergency Medical Technology/Technician (EMT Paramedic)
Midpark High School
High School Diploma from General Studies

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Danielle Papes