Danielle Paramore
Philadelphia,PA
Summary
Knowledgeable medical office professional with exceptional background over 8+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Jefferson Torresdale Hospital
03.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Medical Assistant
Mainline Health Bryn Mawr Hosptial
07.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
University of Pennsylvania OB/GYN
04.2015 - 07.2021
- Assisted back office patient processes to reduce customer wait time.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Sterilized medical instruments to streamline procedural use.
- Recorded patient histories and filed supporting clinical data and diagnosis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Receptionist
Family Dermatology Of PA
08.2012 - 06.2013
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Processed patient payments and scanned identification and insurance cards.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Set up appointments for physician visits and procedures using calendar software.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Observed strict HIPAA guidelines at all times according to company policy.
- Straightened up the waiting room so that it remained neat and organized.
Education
Medical Assistant Certification -
Lincoln Technical Institute - Center City
Philadelphia, PA06.2012
High School Diploma -
Samuel Fels High School
Philadelphia, PA06.2011
Skills
- Wound care and irrigation
- Charting expertise
- Professional bedside manner
- HIPAA compliance
- Proper sterilization techniques
- Inventory and supply management
- Advanced anatomy knowledge
- Understands medical procedures
- Patient-handling equipment
- Diagnostic procedures
- Lab equipment setup
- Specimens collection and processing
- Clinical applications
- Pulse volume recorder
- Stocking supplies
- Vital sign monitors
- Data entry
- Patient scheduling
- Ultrasound physics
- First aid
- Obstetrics and fetal development sonography
- STD counseling
- Medical terminology
- Phlebotomy
- Appointment Scheduling
- Patient Education
- Quality Assurance
- Scheduling Diagnostic Procedures
- Multitasking and Organization
- Patient Check-In
- Registration and Admissions
- Problem-Solving
- Insurance Verification
- Financial Procedures Adherence
- Registration Management
- HIPAA Compliance
- Customer Service
- Training Coordination
- Post-Discharge Care Coordination
- EMR
- Pre-Admission Requests
- Work Quality Evaluation
- Insurance Billing
- Referral Coordination
- Process Improvement
Certification
- First Aid/CPR
- Certified Medical Assistant
Timeline
Patient Access Representative
Jefferson Torresdale Hospital
03.2023 - Current
Medical Assistant
Mainline Health Bryn Mawr Hosptial
07.2021 - 03.2023
Medical Assistant
University of Pennsylvania OB/GYN
04.2015 - 07.2021
Medical Receptionist
Family Dermatology Of PA
08.2012 - 06.2013
Medical Assistant Certification -
Lincoln Technical Institute - Center City
High School Diploma -
Samuel Fels High School
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