Danielle Parfaite
Summary
To secure a position within a reputable organization where I can leverage my skills and experience to contribute effectively to organizational objectives while continuing to develop professionally.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service, Data Entry Specialist
Internal Revenue Service, IRS
Philadelphia, Pennsylvania
08.2024 - 07.2025
- Research and resolve basic to complex taxpayer account issues, including payment inquires, refund status, and filing errors
- Provide accurate, timely, and courteous assistance to taxpayers via phone, email, and written correspondence.
- Handle sensitive, taxpayer Data with the highest level of confidentiality and compliance under the federal law (e.g., following Privacy Act and IRS Code 6103)
- Interpret and explain IRS policies, tax laws, forms, and account information in a clear and professional manner
- Processed high volumes of taxpayer authorization forms (2848 Power of Attorney, 8821 Tax information authorization, 706 United States Estates)
- Made sure all forms had the proper signatures, dates, SSNs, EINs
- Assigned CAF numbers and insured no duplicate IDs were in the system
- If the taxpayer or representatives information did not match IRS database, a letter will be sent asking for more information in which in which the forms would then be rejected or revoked
- Great communication skills, high attention to detail and data accuracy. Closing 50-60 cases per day.
- Escalate discrepancies to leads in a deadline-driven environment. Handled everything with discretion, especially sensitive personnel and financial information.
Residential Aid/ Substitute
Oaks integrated Care
Westampton Township, NJ
05.2014 - 01.2025
- Provide supervision, guidance and direction to consumers within the home
- Record significant shift happenings in the daily and weekly log
- Monitor and tend to all of the consumers needs
- Complete ongoing yearly and monthly trainings to learn various behavior management techniques and methods
- Responsible for the distribution of medication and correctly logging it into the Mar book
- Cleaned and organized patients' living quarters.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
Residential Program Manager
The Arc of Burlington
Lumberton Twp, NJ
12.2015 - 05.2021
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Conferred with medical personnel to understand backgrounds and needs of residents.
Education
High School Diploma - General Education
Skills
- Available upon request
Certification
- Danielle's Law
- First Aid/BLS/CPR
- Therap training
- CMT training
- Osha
- Abuse and neglect
Timeline
Customer Service, Data Entry Specialist
Internal Revenue Service, IRS
08.2024 - 07.2025
Residential Program Manager
The Arc of Burlington
12.2015 - 05.2021
Residential Aid/ Substitute
Oaks integrated Care
05.2014 - 01.2025
High School Diploma - General Education
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