Summary
Overview
Work History
Education
Skills
Relocatingby
Accomplishments
Timeline
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Danielle Parker

Summary

Accomplished leader with extensive experience at Brigham and Women’s Hospital, recognized for strategic project planning and team engagement. Proficient in Epic Hyperspace solutions and advanced Microsoft Office applications, enhancing operational efficiency and significant process improvements. Committed to fostering a culture of continuous improvement through effective interpersonal relationships.

Overview

15
15
years of professional experience

Work History

Premium Club Supervisor

DELAWARE NORTH
Boston
11.2022 - Current
  • Deliver exceptional customer service at Boston Garden Society's Ford Sports Deck Bar and Dining.
  • Ensured guests felt acknowledged and valued by resolving issues with empathy.
  • Fostered a positive team culture enabling staff to excel in high-pressure settings.
  • Ensured smooth resolution of disputes to enhance workplace atmosphere.
  • Delivered end-of-day financial summaries to senior leadership, including general manager of TD Garden.
  • Implemented quality control measures, significantly reducing error rates.
  • Maintained cleanliness of the facility according to health standards established by the local government.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Coordinated with other departments to provide additional services such as event planning or catering services for private parties held at the club.

Senior Administrative Assistant

Brigham and Women’s Hospital (BWH) Dermatology
10.2021 - Current
  • Managed schedules for Vice Chair of Surgical Oncology, Clinical Fellowship Director, and key medical personnel.
  • Coordinated travel arrangements, including flights and lodging.
  • Executed organized procedures to credential new doctors while administering recredential approvals for established practitioners.
  • Oversaw administrative tasks related to the issuance and upkeep of required professional licenses.
  • Oversees maintenance of certification in dermatology and CME reports for physicians.
  • Coordinated updates for Faculty CVs, NIH biosketches, and PubMed profiles.
  • Distributed clinical notes via EPIC system to corresponding referring providers and primary care practitioners.
  • Processed and formatted various correspondence, including manuscripts, abstracts, and protocols.
  • Processed necessary documentation for compliance with W-9 filings, research approvals, and funding grants.
  • Facilitated Harvard Medical School promotions, Mohs fellowships, and departmental events.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Organized and maintained detailed office filing systems.
  • Answered incoming calls from clients and vendors in a professional manner.
  • Proofread content for typo-free emails and documentation.
  • Developed effective tracking systems to monitor progress on projects with multiple deadlines.
  • Maintained inventory of office supplies and placed orders when necessary.

Interim Executive Director

SKIN CANCER OUTCOMES CONSORTIUM (SCOUT)
04.2022 - 04.2024
  • Restored organization's tax exemption in coordination with IRS.
  • Structured accounting processes resulting in significant organizational grants.
  • Fostered industry alliances to support the inaugural Skin Cancer Champions initiative.
  • Organized annual meetings across national and international locations.
  • Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
  • Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
  • Promoted public awareness of mission through outreach, advocacy and online presence.
  • Informed board and committee about trends, issues and activities to facilitate policy-making.
  • Established strategic direction and goals to accomplish objectives.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Led strategic planning and execution to enhance profitability and company growth.

New Patient Access Coordinator

BWH DERMATOLOGY
01.2019 - 10.2021
  • Managed numerous patient referrals, spanning over 20,000 entries with speed-focused scheduling at BWH Dermatology.
  • Managed high volumes of inbound and outbound call center operations efficiently.
  • Streamlined patient intake process by facilitating the timely receipt of required documents prior to subspecialty visits.
  • Delivered exceptional support and coordinated care for patients and staff.
  • Collected critical healthcare details from multiple repositories to ensure accuracy in reporting.
  • Adjusted workflows to align with hospital protocols and departmental guidelines.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Explained policies, procedures and services to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.

Billing Specialist II

Bulfinch temporary services – massachusetts general hospital (mgh)
06.2015 - 01.2019
  • Supported MGPO Professional Billing Operations team by managing EPIC work files.
  • Billed appropriate insurers following case setup adjustments.
  • Coordinated interdepartmentally within PBO to address and amend account issues for claim resubmission.
  • Tracked changes in legislation that could affect billing procedures.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Performed additional duties as assigned by management team.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Provided support to other departments within the organization as needed.

Clerical Lab Assistant

BFT
11.2014 - 06.2015
  • Supported operations within Cytopathology Department.
  • Managed intake and approval processes for new cases directed to Cytotechs and Pathologists.
  • Sort and catalog slides with corresponding accession documentation.
  • Communicated directly with external medical organizations regarding case consultations.
  • Streamlined the process of handling patient slide requests and case returns efficiently.
  • Ensured that laboratory procedures are followed correctly at all times.
  • Participated in meetings to discuss project progress, findings, and recommendations.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Compiled reports summarizing experimental results for review by senior staff members.

Team Leader/Administrative Assistant

Hittsquad Entertainment Inc.
Atlanta, USA
05.2010 - 05.2014
  • Streamlined support services for the organization's founding executives.
  • Coordinated major engagements, ensuring smooth operation of all planned events.
  • Optimized scheduling processes for efficient management of eventful itineraries.
  • Implemented innovative strategies to increase awareness of the company within collegiate environments.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Motivated team members through recognition programs and performance-based incentives.

Education

Bachelor of Arts - Mass Communications

CLARK ATLANTA UNIVERSITY
Atlanta, GA
12.2013

Skills

  • Advanced Microsoft Office Skills
  • Experienced in Adobe Acrobat Pro Usage
  • MGH-MPO IDX Proficiency
  • NEHEN
  • Proficient in LMR
  • Healthcare Information System Access
  • Expertise in Epic Hyperspace Solutions
  • Team Leadership
  • Effective Team Engagement
  • Strategic Decision-Making
  • Analytical Problem-Solving
  • Risk Assessment
  • Report Generation Expertise
  • Risk Management Protocols
  • Contractual Compliance Management
  • Workflow Optimization
  • Inventory Management
  • Operational Efficiency Management
  • Clear Communication Proficiency
  • Project Execution
  • Strategic Project Planning
  • Interpersonal Relationship Cultivation
  • Cost Control Management
  • Process Improvement Strategies
  • Results Driven
  • Effective Task Delegation
  • Meticulous Attention to Detail
  • Effective Conflict Management
  • Continuous Process Improvement
  • Prioritization Skills
  • Effective Public Speaking

Relocatingby

06/26/25

Accomplishments

  • Service Award 2025

Timeline

Premium Club Supervisor

DELAWARE NORTH
11.2022 - Current

Interim Executive Director

SKIN CANCER OUTCOMES CONSORTIUM (SCOUT)
04.2022 - 04.2024

Senior Administrative Assistant

Brigham and Women’s Hospital (BWH) Dermatology
10.2021 - Current

New Patient Access Coordinator

BWH DERMATOLOGY
01.2019 - 10.2021

Billing Specialist II

Bulfinch temporary services – massachusetts general hospital (mgh)
06.2015 - 01.2019

Clerical Lab Assistant

BFT
11.2014 - 06.2015

Team Leader/Administrative Assistant

Hittsquad Entertainment Inc.
05.2010 - 05.2014

Bachelor of Arts - Mass Communications

CLARK ATLANTA UNIVERSITY

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Danielle Parker