Results-oriented professional prepared for leadership roles within branch management. Known for achieving operational goals and nurturing high-performing teams. Dependable and adaptable, excels in team collaboration and navigating evolving business needs. Proficient in strategic planning, customer service, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Branch Director
FosterAdopt Connect
01.2023 - 01.2024
Directed branch operations, ensuring compliance with regulatory standards and organizational policies.
Oversaw staff performance, providing mentorship and training to enhance team productivity.
Implemented strategic initiatives to improve customer service experience and branch efficiency.
Developed marketing strategies to increase brand awareness and customer engagement in the local market.
Coordinated community outreach programs, strengthening branch presence and fostering client relationships.
Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
Fostering Prevention Specialist
FosterAdopt Connect
06.2022 - 01.2024
Developed and implemented prevention programs to enhance family stability and child safety.
Collaborated with community partners to create resource networks for at-risk families.
Assessed individual and family needs, providing tailored support services for optimal outcomes.
Monitored program effectiveness through qualitative and quantitative data analysis, driving continuous improvement.
Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
Children’s Service Worker
43rd Circuit Children’s Division
03.2012 - 06.2022
Developed individualized service plans to address children's specific needs and enhance overall well-being.
Collaborated with multidisciplinary teams to coordinate care and resources for children and families.
Trained new staff on best practices in child welfare and effective communication strategies with families.
Monitored case documentation for compliance with regulations and agency policies to ensure accuracy.
Conducted thorough assessments to determine appropriate services for children in need of assistance.
Conducted regular home visits to monitor progress and address any emerging issues or concerns regarding child welfare.
Collaborated with multidisciplinary teams, ensuring comprehensive support for each child''s unique needs.
Provided crisis intervention support, addressing immediate safety concerns for children at risk of harm or neglect.
Effectively managed caseloads, prioritizing urgent cases while maintaining attention to detail and accuracy in documentation.
Server
Pizza Hut
12.2011 - 02.2012
Provided exceptional customer service to enhance dining experiences and promote repeat business.
Accurately processed orders using POS systems, ensuring timely delivery of food and beverages.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Substitute Teacher
Carrollton R-VII School District
12.2011 - 02.2012
Collaborated with permanent teachers to ensure continuity in curriculum delivery and classroom management.
Child Caregiver Substitute
Guardian Angel Daycare
12.2011 - 02.2012
Supervised daily activities to ensure safety and well-being of children.
Developed engaging educational programs to promote cognitive and social skills.
Implemented behavior management strategies to foster positive interactions among children.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Ensured child safety through diligent supervision and adherence to established protocols.
Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Taught children to organize toys, wash hands, and share by leading by example.
Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Bachelor’s of Science - Criminal Justice, Interdisciplinary Minor of Psychology and Child Development
Central Methodist University
05.2011
High School - undefined
Carrollton High School
Carrollton, Missouri
05.2007
Skills
Operations management
Staff development
Team supervision and oversight
Branch operations management
Attention to detail
Excellent time management skills
Decision-making
Approachable
Goals and performance
Verbal/written communication
Proficient in MS office
Conflict resolution
Documentation
Public speaking
Strategic planning
Project management
Community relations
Event planning
Honors and Awards
Dean’s List; Honor Roll; Secretary for Lambda Alpha Epsilon - Pi Lambda Alpha Chapter (Criminal Justice Professional Fraternity); Member of Pi Gamma Mu (an international social Science honor society) and Omicron Delta Kappa (a national honorary leadership organization).
Timeline
Branch Director
FosterAdopt Connect
01.2023 - 01.2024
Fostering Prevention Specialist
FosterAdopt Connect
06.2022 - 01.2024
Children’s Service Worker
43rd Circuit Children’s Division
03.2012 - 06.2022
Server
Pizza Hut
12.2011 - 02.2012
Substitute Teacher
Carrollton R-VII School District
12.2011 - 02.2012
Child Caregiver Substitute
Guardian Angel Daycare
12.2011 - 02.2012
High School - undefined
Carrollton High School
Bachelor’s of Science - Criminal Justice, Interdisciplinary Minor of Psychology and Child Development