Danielle Passage
Lehigh Acres,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and achievement-oriented bringing years of marketing and leadership experience with special emphasis helping clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Ability to smoothly delegate tasks in high volume workloads, natural leader and organized manager.
Overview
16
16
years of professional experience
Work History
Assistant Manager and Business Development
Durabilis Roofing
01.2019 - 10.2023
- Optimized email campaigns to increase open and click-through rates.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Developed and implemented procedures to improve accounting efficiency.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Pulled permits for re-roofs from Marco Island to Sarasota County.
- Used multiple CRM systems to accomplish high volume daily task.
PRN
Hope Hospice
09.2022 - 02.2023
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Commercial Real Estate Agent
Lee & Associates Commercial Real Estate Services
12.2019 - 08.2020
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed and maintained courteous and effective working relationships
- Conducted research, gathered information from multiple sources and presented results.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Grew new business connections by strategically networking with industry experts.
Showroom Manager
Broedell Plumbing Supply Inc. Showroom
10.2016 - 12.2019
- Provided prompt, courteous service to every individual entering showroom.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with Industry professionals within assigned territory.
Sales Associate
Gold Pros Edison Mall
11.2007 - 09.2016
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Coordinated with social media, public relations and other teams to execute product introductions.
Education
Real Estate Associate - Real Estate
Larson Real Estate Education
Naples, FL2 2016
Cosmetologist - Cosmetology
Sunstate Academy
Fort Myers, FL6 2011
Florida Notary -
Florida Notary Training
Online 08.2023
CNA - NURSING
Gifted Hands Healthcare Institute
Fort Myers, FL02.2022
Skills
- Excellent work ethic
- Planning and Coordination
- Multitasking
- Relationship-Building
- Leadership
- Responsible
- Flexible and Adaptable
- Professional Level Computer Skills
- Customer Service and Relations
- Operations Management
- Team Motivation
- Quickbooks
- Payroll Administration
- Invoice Processing through
- Financial Recordkeeping
- Data Inputting
- Superior Attention to Detail
- Accounting and Bookkeeping
- Bank Statement Reconciliation
- Contract Management
- Negotiation
- Strategic Planning
Accomplishments
- FL Real Estate License
- Florida Notary
- 100K Kohler Club Top Sales Producer 2 years in a row USA
- Moen Faucets Top Producer Modern and Digital Products and overall 2018 & 2019
- Customer Excellence Awards & Rank Pins
- HS National Honor Society 2004
- Hospital and Rehabilitation Center Volunteer
Timeline
PRN
Hope Hospice
09.2022 - 02.2023
Commercial Real Estate Agent
Lee & Associates Commercial Real Estate Services
12.2019 - 08.2020
Assistant Manager and Business Development
Durabilis Roofing
01.2019 - 10.2023
Showroom Manager
Broedell Plumbing Supply Inc. Showroom
10.2016 - 12.2019
Sales Associate
Gold Pros Edison Mall
11.2007 - 09.2016
Real Estate Associate - Real Estate
Larson Real Estate Education
Cosmetologist - Cosmetology
Sunstate Academy
Florida Notary -
Florida Notary Training
CNA - NURSING
Gifted Hands Healthcare Institute