Danielle Patrom-Cooper
Suffolk,VA
Summary
Professional with solid foundation in program support and coordination. Adept at streamlining administrative processes, managing data, and providing technical assistance to ensure project success. Strong focus on collaborative teamwork, adaptability, and delivering tangible results. Equipped with skills in problem-solving, communication, and multitasking, enhancing operational efficiency and effectiveness.
Overview
20
20
years of professional experience
Work History
Program Support Tech Sr (Admin and Office Spec III)
Virginia Department of Motor Vehicles
08.2024 - Current
- Delivered exceptional customer support, resolving inquiries
- Strengthened client relations, improving satisfaction
- Analyzed processes, enhancing team productivity
- Handle escalated customer concerns with professionalism and empathy
- Mentor and lead New hires
- Proficiency in DMV systems
- Provided technical support for DMV operations, resolving issues efficiently to enhance service delivery.
- Coordinated training sessions for new staff on DMV software and operational procedures, improving onboarding processes.
- Maintained accurate records of transactions and customer interactions in electronic systems, ensuring compliance with regulations.
Client Support Specialist
Wayfair LLC
04.2020 - 04.2023
- Fostered collaborative problem-solving, enhancing service quality
- Introduced innovative ticketing system, boosting resolution rates
- Analyzed client feedback, implementing targeted improvements
- Streamlined workflows, ensuring timely responses to inquiries
- Interacted with team members across departments to research and resolve customer issues.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted clients in navigating product selection, ensuring a seamless shopping experience.
Student Support Specialist
Texas A&M- Central Texas
06.2018 - 11.2020
- Provide student support, improve retention
- Streamline advising, boost satisfaction
- Develop programs, enhance performance
- Analyze feedback, drive initiatives
- Guide students, foster positive learning
- Developed and implemented individualized support plans for diverse student populations.
- Collaborated with faculty to identify at-risk students and coordinate interventions.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
Human Resources Specialist
Central Texas Security & Investigations
11.2016 - 12.2018
- Managed new hire integration, fostering team cohesion
- Optimized HR data management, ensuring accuracy
- Conducted satisfaction surveys, boosting morale
- Directed training, enhancing skills and unity
- Implemented feedback system, improving engagement
- Facilitated recruitment processes, ensuring alignment with organizational needs and compliance standards.
- Implemented employee onboarding programs to enhance engagement and retention.
Loan Administrator
BB&T Corp
12.2009 - 02.2016
- Process loan applications, accelerating approvals
- Scrutinize credit histories, reduce defaults
- Liaise with underwriters, boost satisfaction
- Maintain loan records, ensure compliance
- Analyze borrower data, improve strategies
Senior Account Manager/Team Lead
Bank of America
02.2005 - 02.2009
- Resolved complex inquiries, boosting client satisfaction
- Coordinated with teams to develop tailored solutions
- Leveraged tech skills for problem-solving
- Enhanced customer service across channels
- Strengthened trust through accountability
Education
Bachelors - Human Resources Management
Texas A&M University-Central Texas
Killeen, Texas12.2019
Associates - Business Management
Central Texas College
Killeen, Texas05.2017
Skills
- Contact Center Operations
- Customer Service Principles
- Customer support
- Administrative support
- Excellent communication
- Organizational skills
- CRM Software
- Problem Solving
- Data Protection
- User support
- Documentation management
- Attention to detail
Timeline
Program Support Tech Sr (Admin and Office Spec III)
Virginia Department of Motor Vehicles
08.2024 - Current
Client Support Specialist
Wayfair LLC
04.2020 - 04.2023
Student Support Specialist
Texas A&M- Central Texas
06.2018 - 11.2020
Human Resources Specialist
Central Texas Security & Investigations
11.2016 - 12.2018
Loan Administrator
BB&T Corp
12.2009 - 02.2016
Senior Account Manager/Team Lead
Bank of America
02.2005 - 02.2009
Associates - Business Management
Central Texas College
Bachelors - Human Resources Management
Texas A&M University-Central Texas
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