Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Patteson

Keokuk,IA

Summary

Dynamic Clinic Director with a proven track record at All About Eyes Optometry, excelling in patient care coordination and operations management. Adept at enhancing workflow efficiency and staff training, while ensuring HIPAA compliance. Recognized for fostering a collaborative environment and achieving financial stability through effective resource management.

Overview

18
18
years of professional experience

Work History

CLINIC DIRECTOR

All About Eyes Optometry
01.2017 - Current
  • Assisted in daily clinic operations, ensuring compliance with health regulations and protocols.
  • Supported patient scheduling and managed appointment systems to enhance workflow efficiency.
  • Collaborated with healthcare staff to maintain accurate patient records and documentation procedures.
  • Contributed to meetings focused on enhancing operational efficiency.
  • Engaged in training sessions on clinic policies, procedures, and best practices for patient care.
  • Contributed to maintaining a clean and organized clinical environment for optimal patient experience.
  • Adapted quickly to new software systems for managing patient information and clinic operations effectively.
  • Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
  • Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
  • Managed interdisciplinary teams to achieve smooth care delivery within clinic settings.
  • Managed budgets and resources to ensure financial stability while maintaining high-quality services.

Player Relations Supervisor

Catfish Bend Casino
07.2013 - 01.2015
  • Provided exceptional customer service to enhance guest experiences.
  • Assisted in maintaining game integrity and compliance with regulations.
  • Monitored gaming activities to ensure adherence to casino policies.
  • Collaborated with team members to resolve guest inquiries and concerns.
  • Facilitated communication between departments to enhance service delivery.
  • Managed cash handling procedures while upholding a professional atmosphere.

Assistant Store Manager

Jet Stop
05.2015 - 01.2017
  • Assisted in daily store operations, ensuring smooth workflow and optimal customer service.
  • Trained new staff on operational procedures and company policies to enhance team performance.
  • Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
  • Implemented visual merchandising strategies to improve product presentation and increase sales appeal.
  • Collaborated with management on store initiatives aimed at improving overall efficiency and profitability.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.

Cashier

Fast Break
05.2007 - 09.2012
  • Operated cash register, processed transactions accurately and efficiently.
  • Assisted customers with inquiries and provided product information to enhance service experience.
  • Maintained cleanliness and organization of checkout area to promote safety and efficiency.
  • Collaborated with team members to manage inventory levels and ensure stock availability.
  • Trained new staff on cash handling procedures and customer service protocols for consistency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

High School Diploma - Sustainable Agriculture

Fort Madison High School
Fort Madison, IA
01.2005

Skills

  • Patient care coordination
  • Operations management
  • Program implementation
  • Clinical research
  • HIPAA compliance
  • Clinical management
  • Scheduling appointments
  • Employee training
  • Scheduling
  • Administrative leadership
  • Employee recruitment
  • Records management
  • Vendor relations
  • Patient flow
  • Marketing
  • Medical billing
  • Profit and loss statements
  • Customer service
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Training and mentoring
  • Patient education and counseling
  • HIPAA guidelines
  • Task prioritization
  • Self motivation
  • Goal setting
  • Staff management
  • Employee performance evaluations
  • Excell
  • Microsoft office
  • 108 WPM AND 10 Key Efficiency
  • Electronic Health Records

Timeline

CLINIC DIRECTOR

All About Eyes Optometry
01.2017 - Current

Assistant Store Manager

Jet Stop
05.2015 - 01.2017

Player Relations Supervisor

Catfish Bend Casino
07.2013 - 01.2015

Cashier

Fast Break
05.2007 - 09.2012

High School Diploma - Sustainable Agriculture

Fort Madison High School

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Danielle Patteson