Danielle Paul
Sanford,FL
Summary
Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.
Overview
12
12
years of professional experience
Work History
Server
The Grove Resort & Waterpark
06.2021 - Current
- Worked at a diner
- Welcomed guests as they arrived
- Took orders
- Prepped breakfast, lunch, and dinner
- Served food
- Checked on guests frequently
- Bussed tables
- Kept the restaurant clean and sanitary
- Set up payments by POS
Colorguard Director
High School Students
06.2017 - Current
- Enhanced team performance by implementing effective training and practice routines for color guard members.
- Implemented safety precautions during practices and performances to minimize injuries among team members.
- Communicated effectively with parents regarding practice schedules, performance expectations, and progress updates for their children''s involvement in the program.
- Recognized and celebrated individual achievements, fostering a sense of pride and accomplishment among team members.
- Developed creative show concepts and coordinated with band directors to ensure seamless integration of color guard routines into overall performances.
- Coordinated travel arrangements for competitions, ensuring safe transportation and accommodation for the entire team.
Pharmacy Technician
Walgreens Customer Care
11.2020 - 06.2021
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
- Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
- Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
- Verifying the accuracy of patient information
- Counting prescription medication, filling prescriptions, and typing and attaching medication labels
- Performing inventory audits and purchasing supplies and medication
- Process patient insurance
Hostess/Server
Cheesesteak Factory
06.2016 - 11.2019
- Answered phones
- Recorded reservations
- Greeted and seated guests
- Accommodated and managed large parties
- Took customers' orders
- Resolved customer issues
- Helped bus tables
- Monitored training of new employees
Cashier/Cook
Universal Studios Florida
06.2013 - 04.2016
- Opened and closed cash and restaurant
- Greeted guests
- Worked the cash register
- Counted out cash drawers
- Stocked shelves
- Resolved guest and customer complaints
- Prepped ingredients
- Operated grill
- Diligently washed and sanitized all equipment and surfaces
- Maintained health and sanitation standards
Taco Bell Cashier
Taco Bell
08.2014 - 11.2015
- Opened and closed store
- Greeted every guests
- Assisted guests as needed
- Helped guests find what they are looking for
- Resolved guest complaints
- Operated cash register[s]
- Counted out cash drawers
- Stocked merchandise
Education
Diploma - Performing Arts
Apopka High School
Apopka, FL05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Timeline
Server
The Grove Resort & Waterpark
06.2021 - Current
Pharmacy Technician
Walgreens Customer Care
11.2020 - 06.2021
Colorguard Director
High School Students
06.2017 - Current
Hostess/Server
Cheesesteak Factory
06.2016 - 11.2019
Taco Bell Cashier
Taco Bell
08.2014 - 11.2015
Cashier/Cook
Universal Studios Florida
06.2013 - 04.2016
Diploma - Performing Arts
Apopka High School
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