Danielle Payne
Byron,GA
Summary
Detail-oriented and dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Expert in customer service, with over 30 years experience.
Overview
15
15
years of professional experience
Work History
Liability Claims Trainer II
GEICO, Government Employees Insurance
04.2019 - 10.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various positions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
- Scheduled and taught in class and online courses to increase learning opportunities.
Liability Claims Examiner
GEICO, Government Employees Insurance
01.2009 - 04.2019
- Reduced claim processing times by efficiently managing a caseload of complex liability claims.
- Enhanced customer satisfaction by delivering prompt and accurate claim resolutions.
- Investigated claims thoroughly, collecting relevant evidence and interviewing involved parties.
- Negotiated fair settlements with claimants, maintaining professional relationships while protecting company interests.
- Collaborated with legal teams to defend against lawsuits and ensure optimal outcomes for the organization.
- Mentored junior examiners, providing guidance in best practices for liability claims investigation and resolution.
- Interpreted policy provisions accurately, ensuring proper coverage determination and application of deductibles.
- Managed complex litigation cases, coordinating with attorneys to present a strong defense on behalf of the insurer.
- Ensured compliance with state regulations and industry standards through diligent monitoring of claim activities.
- Communicated effectively with all stakeholders, including insureds, claimants, attorneys, and internal departments.
- Identified potential fraud indicators through careful analysis of documentation and investigation findings.
- Evaluated damages accurately to determine appropriate compensation amounts within policy limits.
- Achieved cost savings through skillful negotiation tactics during settlement discussions with opposing counsel or claimants directly.
- Maintained detailed records of all communications related to each claim file for easy reference when needed.
- Collaborated cross-functionally with multiple departments to address any issues or discrepancies found during investigations.
- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Consulted police and hospital records when needed.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Maintained contact with claimants and attorneys to determine treatment status.
Education
No Degree - Business Administration
Georgia Military College - Milledgeville
Warner Robins, GASkills
- Customer Service Training
- Materials Preparation
- Classroom Oversight
- Lesson Planning
- Online Instruction
- Curriculum Planning
- Student Engagement
- Group and Individual Instruction
- Lesson Plan Development
- New Hire Training
- Training Material Updates
- Remote Learning
- Student Rapport
- Problem Solving
- Performance Evaluation
- Organizational Skills
- Active Listening
- Online Training Tools
- Effective Communication
- Time Management
- Conflict Resolution
- Class Scheduling
- Lectures and Discussions
- Job Skill Building
- Attention to Detail
- Role Playing
- Coaching and Development
Timeline
Liability Claims Trainer II
GEICO, Government Employees Insurance
04.2019 - 10.2023
Liability Claims Examiner
GEICO, Government Employees Insurance
01.2009 - 04.2019
No Degree - Business Administration
Georgia Military College - Milledgeville