Danielle Payne
Marysville
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric Dental offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Practice Manager
Third Street Dental
09.2022 - Current
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Dental Insurance Coordinator
Dr. Justin Shiflet
09.2016 - 09.2022
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Implemented an electronic filing system for improved organization of patient records, resulting in increased efficiency during audits or inquiries from insurers.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Dental Receptionist
Dr. Richard Scott
09.2000 - 09.2014
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Marysville High School
Marysville, OHSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
Languages
English
Timeline
Practice Manager
Third Street Dental
09.2022 - Current
Dental Insurance Coordinator
Dr. Justin Shiflet
09.2016 - 09.2022
Dental Receptionist
Dr. Richard Scott
09.2000 - 09.2014
High School Diploma -
Marysville High School
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